Provider Service Center Associate - Ambulatory Clinical Support

Location: WellSpan Medical Group, York, PA

Schedule: Full Time

Schedule

Full Time: Monday through Friday: 8:00 am - 430 pm alternating 8:30 am - 5 pm; 50% Remote after training

General Summary

Provides superior customer service as the first point of contact to physicians and advance practice practitioners via the Provider Service Center. Answers questions and provides guidance and support. Fosters teamwork and practices fiscal responsibility through improvement and innovation in expanding the organizations mission, vision, and values.

Duties and Responsibilities

Essential Functions:

• Provides superior customer service to all individuals reaching out to the Provider Service Center for assistance.

• Utilizes Best Practices during every interaction to ensure superior service.

• Offers multiple ways individuals can connect for assistance such as phone call, email, chat, other.

• Provides timely follow-up to inquiries.

• Provides technical solutions at the end user level for multiple systems.

• Provides coaching support to end users for all self-service functionality related to LMS, Concur, HR, WFM, Payroll solutions, as appropriate.

• Answers questions and provides guidance related to Credentialing/Contracting process, Human Resources (HR), Continuing Medical Education, Payroll, and Travel logistics and reimbursements.

• Guides end users through self-service tasks and provides education.

• Transfers escalated needs to appropriate functional area in a timely manner.

• Provides a warm transfer to ensure the best possible experience for the individual that needs assistance.

• Provides service recovery when needed, help identify and resolve concerns.

• Supports department projects and participates in work teams as assigned.

Common Expectations:

• Attends all department education sessions and LMS (Learning Management System) required courses.

• Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Benefits Offered

• Comprehensive health benefits

• Flexible spending and health savings accounts

• Retirement savings plan

• Paid time off (PTO)

• Short-term disability

• Education assistance

• Financial education and support, including DailyPay

• Wellness and Wellbeing programs

• Caregiver support via Wellthy

• Childcare referral service via Wellthy

Qualifications

Minimum Education:

• High School Diploma or GED Required

• Associates Degree Preferred

Work Experience:

• 2 years Relevant experience. Required

• Customer service/call center previous experience. Preferred

Knowledge, Skills, and Abilities:

• Microsoft Office.

• Attention to detail.

• Conflict resolution skills.

• Communications/interpersonal skills.

• Multi-tasking via different systems continuously.

• Critical thinking skills.

• Mental stamina for a high-volume service center.

• Individual and teamwork skills with agility to fluctuate between both fluidly.

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.