Associate Customer Service Representative - R7813

DESCRIPTION/RESPONSIBILITIES: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction  * Ensures timely order entry and proactively manages order timelines for assigned account(s)  * Proactively monitors open orders to advise key stakeholders of possible lead time challenges  * Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives  * Receives and responds to customer complaints and processes appropriate corrective actions  * Supports pricing requests  * Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory  * Prepares purchase orders for outside materials  * Prepares and reviews required business reports  * Supports continuous improvement initiatives

Education & Experience Requirements  * High school diploma or equivalent required  * Minimum of 4 years of relevant experience required  * Prior display, graphic, and/or contract packaging industry experience preferred  * Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint; SAP knowledge preferred

Knowledge, Skills & Abilities  * Ability to design, implement and execute CRM business processes and associated applications  * Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty  * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department  * Familiarity with organization's policies, standards and procedures guiding customer interactions  * Knowledge of practices, tools, and techniques for communicating with a customer  * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests  * SAP knowledge preferred

Physical Requirements & Work Environment  * Primarily works in an office environment with occasional time spent in a production and/or warehouse setting  * Position may be based at Menasha Packaging site  * Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty  * Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department  * Familiarity with organization's policies, standards and procedures guiding customer interactions  * Knowledge of practices, tools, and techniques for communicating with a customer  * Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment  * Primarily works in an office environment with occasional time spent in a production and/or warehouse setting  * Position may be based at Menasha Packaging site

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities