Customer Success Manager

Asplundh Tree Experts (Asplundh) is seeking a Customer Success Manager to join the Asplundh Digital Innovation Team, reporting to the Director, Digital & Geospatial.

Job Type : Exempt

Pay : Salary

Benefits:

• Benefits Available and vary per position and location.

Are you a real go-getter looking for an amazing opportunity with a nationwide full-service-utility contractor offering competitive wages and incredible benefits? Keep reading because this job might be for you!

Since 1928, Asplundh has been dedicated to safe, efficient, and innovative line clearance services for the utility industry. Reliable, uninterrupted power is an important service provided by the world's electrical utilities and Asplundh has the expertise to help keep the power flowing. Over the years, diversification has opened vegetation management services to other specialized markets such as municipalities, railroads, pipelines, helicopter vegetation services, and departments of transportation.

A family-owned and operated corporation headquartered near Philadelphia, Pennsylvania, Asplundh has grown to employ over 36,000 service professionals throughout the United States, Canada, Australia, and New Zealand.

Essential Functions & Responsibilities:

• Be a key member of the Digital Innovation Team to develop and support critical business solutions & projects, including the Vegetation & Asset Management Solution.

• Collaborate with development, reporting and business intelligence platforms

• Provide onsite & virtual support & training to Asplundh and Client Field Crews and Site Offices across the US

• Oversee ServiceNow Support Framework

• Blend marketing, project management, and client success principles to drive value for our clients

• Develop and execute engaging client interactions through technology platforms, ensuring maximum adoption and utilization of our products

• Create compelling content to drive client product usage and adoption

• Drive digital transformation initiatives aimed at enhancing user experiences and operational efficiency

• Identify opportunities for process improvement and implement changes to optimize user engagement and success

• Advocate and represent the Asplundh brand at relevant client engagements to promote digital innovation.

Knowledge, Skills and Experience

Strong communication skills, performance & proficiency management, time management, coordination, training, efficient in standards development, sound in decision making and strategic management, positive approach.

• At least 3 years of experience in a customer-facing, B2B role

• 4 Year Degree or equivalent experience

• Experience in Change Management, Software Training and Deployment, Customer Success, or a client-facing role

• Experience in spatial based products or work management software is preferred

• Experience working with utility and or government clients (desirable)

• Ability to assess a situation, seek multiple perspectives, gather more information if necessary, and identify key issues that need to be addressed; breaking information into components, patterns and relationships, probing for further information or greater understanding of problem;

• Exceptional listener and communicator who effectively conveys information verbally and in writing;

• Innovative problem-solver who can generate workable solutions and resolve complaints;

• Ability to quickly establish and maintain cooperative and productive working relationships with members of the team and customers;

• Resourceful team player who excels at building trusting relationships with customers and colleagues;

Pre-Screen

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

Physical Requirements:

• Rarely: walking, kneeling, squatting, crawling, seeing distant, climbing on/off truck, climbing, lifting over 10 lbs. to 50 lbs., depth perception, color vision, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs.

• Occasionally: standing, stooping, body twisting, gripping, reaching, range of motion, climbing stairs.

• Frequently : sitting, sense of touch, manual dexterity, speaking clearly, reading, hearing-speech range.

• Constantly: seeing.

About Us:

As a full-service utility contractor, Asplundh performs tree pruning and removals, right-of-way clearing and maintenance, vegetation management with herbicides, and emergency storm work and logistical support. Asplundh is the parent company of Asplundh Infrastructure Group whose subsidiaries provide overhead and underground line construction, planning and design, meter reading and AMR/AMI installation, electrical testing, and street lighting/traffic signal services. Asplundh also operates Rotor Blade Airborne Utilities Management, overhead electric distribution, and transmission lines using MD 500 helicopters.

Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.

An Equal Opportunity Employer.