Position Summary

Essential Functions and Responsibilities Include the Following: Understands and adheres to the WPH Performance Standards, Policies and Behaviors. Interacts with department managers, administration and staff across White Plains Hospital (WPH) to provide operational support for all technology functions. Addresses concerns, resolves problems and/or escalates to appropriate IT Leader. Must be resourceful and persistent and be able to troubleshoot problems, following through to resolution. Manages scheduling, time and attendance tracking for IT staff. Manages IT procurement functions for WPH including contracting, purchase orders and Invoice processing using WPH tools. Ensures all Invoices processed in a timely manner and track expenses to committed budget. Organizes IT contracts, support and maintenance agreements as required for the IT department. Oversee the physical office space of IT to ensure offices are kept clean, repaired, secure and in good working order. Track all space and equipment assignments of IT staff across the department. Oversees the daily office operations and supplies of the IT Department such as ordering new stationery, furniture, appliances, and electronics as required. Reports department operations status and progress to management team weekly, working to improve office operations and automate procedures. Assists in the onboarding and orientation of new hires including development of WPH IT staff orientation knowledge. Ability to handle multiple priorities, keeping track of deadlines in a busy environment, working independently and as part of a team. Responsible for coordination and scheduling of complex meetings for IT leaders, including IT conference room schedules, as well as facilitating IT departmental events and meetings. As needed, interviews and trains IT staff, organizing HR paperwork including job descriptions, contact information, staff surveys and organizational charts. Supports & upholds established policies, procedures, objectives, quality improvement, safety, environmental and regulatory initiatives. Assists IT leadership in administering WPH policies and procedures. Performs all other duties as assigned. Education & Experience Requirements Minimum 5 years office operating experience in a fast-paced environment, startup or consulting background preferred. Bachelors Degree or equivalent combination of education and/or experience required. Strong analytical and problem-solving abilities. Effective communicator able to work cross-functionally with different levels of the organization. Adaptable and resilient, skilled in navigating ambiguity and leading change. Core Competencies Ability to effectively use Microsoft O365 tools to streamline IT Office Management functions. Demonstrated experience driving changes from paper to electronic workflow processes for general administrative tasks and approvals Experience with Sharepoint online, MSforms, and power automate preferred Experience with project management and analytics tools (e.g., Monday, Looker, Asana, PowerBI). Excellent interpersonal and verbal/written communication skills Exercises time management and organizational skills Ability to manage multiple priorities at the same time Ability to use good judgment and has sound decision making skills Able to maintain confidentiality and exercise both discretion and diplomacy at all times.

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