POSITION: Technical Writer, Intern

DEPARTMENT: Information Technology (IT)

REPORTS TO: Jill Duncalf

FLSA STATUS: Salaried/Exempt

Job Summary

As the world leader in live events and entertainment, ASM Global has an extraordinary portfolio of venues, partners, owners, and live event experiences. We are looking to add a technically curious intern to our ASM Global technology program.

The Technical Writer will liaise with Change Management, Subject Matter Experts and our various enterprise platforms to define and write Quick Reference Guides for various processes and systems. The initial focus of the role with be documenting process and best practices surrounding our live event booking systems including Event Management, Ticketing and Analytics. Through this internship you will learn about key components of the live event eco-system, interact with venues and experts in the field. You will also learn and document details of some of the industry’s best technology platforms.

If you are a fast learner and have the acumen to produce end user consumable reference guides you should apply, key tasks include

Essential Duties and Responsibilities

• Design Quick Reference Guide (QRG) format that enables end user comprehension in a clear and concise manner

• Bring your creativity to drive interesting & relevant content

• Build relationships with Subject Matter Experts to gain insight into content for reference guides and validation of deliverables

• Learn applicable systems to tie systems and process together cohesively. Be able to show the impact of one system on another.

• Learn and understand the datasets that drive our systems and present the data in clear, user-friendly documentation to facilitate accurate data entry by system

• Iterate and grow the value of reference guides with feedback from end users and Subject Matter Experts

• Working with the Learning Management team to load content into the LMS

• Come with a healthy dose of technology curiosity

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.