POSITION: Bilingual Learning Experience Manager

DEPARTMENT: Human Resources

REPORTS TO: VP, Learning and Development

FLSA STATUS: Salaried/Exempt

Overview

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

We seek a highly motivated and experienced Bilingual Learning Experience Manager to join our team. As the Bilingual Learning Experience Manager, you will design, develop, and deliver engaging online learning solutions in English and Spanish. Your role will prioritize communicating effectively with stakeholders (domestic and international) to understand learning needs from diverse linguistic and cultural backgrounds.

Job Duties and Responsibilities

• Design and develop engaging e-Learning courses in both English and Spanish, incorporating various modalities with an emphasis on Articulate 360 (Rise and Storyline).

• Collaborate with SMEs and other sources to source relevant learning content and ensure cultural sensitivity.

• Manage bilingual learning projects from inception to completion, ensuring efficiency and effectiveness.

• Deliver training sessions in Spanish to create a seamless learning experience for global stakeholders.

• Utilize learning data to monitor learner performance and deliver tailored outcomes for diverse groups.

• Translate and adapt courses within the Learning Management System (LMS) to ensure quality instruction in Spanish.

Job Experience/Skills:

• Extensive background working with learning management systems.

• Familiar with online course creation programs and SCORM.

• Ability to troubleshoot and resolve technical issues.

• Ability to gain new technical skills quickly.

• Customer service skills, responsive attitude.

• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.

• Must possess excellent problem-solving skills and verbal communication skills.

• Must be proficient in operation of a personal computer using Windows applications, especially Outlook, Word, Excel, PowerPoint, and MS Teams.

• Must be able to create reports in Excel as well as manipulate data.

• Fluency in multiple languages (Spanish) required.

• Operate a personal computer using Windows and Microsoft Office software.

• Previous experience working with Workday a plus.

  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.