UBS Business Solutions US LLC is hiring a(n) Director, Tech Service and Product Manager (ref. Code 000034) in Weehawken, NJ.Duties: Ensure production stability and availability for key operational business processes. Work closely with analysts, developers, and business stakeholders across the globe. Handle incident escalation and support. Perform problem assessment on production issues. Prioritize remediation activities with delivery teams. Drive process improvement initiatives alongside global production support projects. Create and maintain written procedures and make available for audit or management review. Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders. Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure. Support both packaged and custom solutions.REQUIREMENTS: Employer will accept a Bachelor's degree or foreign equivalent in Engineering (any), Computer Science, or related field of study plus ten (10) years of experience in the job offered or as a Senior Project Manager, or related occupation. The employer will alternatively accept a Master's degree or foreign equivalent in Engineering (any), Computer Science, or related field of study plus eight (8) years of experience in the job offered or as a Senior Project Manager, or related occupation in lieu of a Bachelor's degree and ten (10) years of experience.Related skills may be required. #LI-DNP.To apply, please send resume to the following email address SH-ProfRecruitingcc@ubs.com and include the job order number visible to you above in the subject line of the email. It is important to include the job order number in the subject line of the email. Also include the Ref code number: 000034.