Are you motivated by customer service with a desire for helping others? NJM Insurance Group currently has an opening in our Workers’ Compensation Department for a Claims Information Service Representative who will play an important role in helping to make sure our customers have a positive experience working with us.

With a nationally ranked reputation for outstanding customer service and history that spans more than a century, NJM is a leading provider of worker’s compensation, automobile, and homeowner’s insurance in New Jersey.

Become a member of our team and you’ll be part of a company who operates for the sole benefit of its policyholders and is committed to maintaining the highest levels of service. Team members are offered a competitive compensation package and benefits including: a 401k plan, health coverage, a generous paid time off plan, and much more!

The Scheduled hours for this position are Monday through Friday 8:45am to 5:00pm.

Job Responsibilities

• Answer calls from internal and external customers using excellent customer service skills and provide accurate information.

• Process incoming First reports of accident via telephone, email and fax accurately and expeditiously.

• Providing excellent customer service to all callers by demonstrating professional courtesy, conveying empathy, and actively listening to all questions and concerns.

• Assisting the caller with their inquiries in an accurate, efficient, and comprehensive manner while striving for first call resolution.

• Screening all calls and deciding what can be handled at the CIS level and transfer calls when appropriate to the right personnel.

• Accurately complete authorization requests, directing them to the appropriate personnel.

• Complete callbacks in a timely manner, documenting calls and results in computer correspondence.

• Navigating multiple computer systems simultaneously to access and document appropriate information.

Required Qualifications and Experience

• Accuracy and the ability to pay close attention to detail

• Excellent customer service and phone manners

• Data entry skills

• Bilingual English/Spanish is preferred

• Proficiency with Microsoft Office Suite software programs including Outlook and Word

Salary: $38,000 - 45,000 annually. Salary is commensurate with experience and credentials.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.