Description We are in search of a Collections Specialist to join our team in TONAWANDA, New York. In this role, you will be tasked with managing the accounts receivable for a portfolio of customers, ensuring timely collection of invoices and minimizing losses. You will also be responsible for identifying and resolving customer disputes, while providing an exceptional level of customer service.

Responsibilities:

• Monitor account balances and aging of assigned customer portfolio

• Contact customers regarding delinquent invoices and record disputed charges

• Research unapplied cash and open credits in accordance with our collection action policy

• Identify potentially high-risk accounts and make recommendations to management on corrective action

• Provide customer service by answering inquiries and providing necessary documentation and information

• Adhere to all company and department policies and procedures to ensure effective internal controls over the billing-to-cash cycle

• Coordinate information flow between the customer and the cash application department

• Work closely with the credit department in monitoring and managing the credit risk of accounts

• Handle other duties to support assigned accounts and collection of unassigned accounts

• Use key systems to research and provide customers with needed documentation and information. Requirements • Proficiency in Accounting Software Systems is essential.

• Familiarity with Accurint is required.

• Experience with ADP - Financial Services is necessary.

• Competence in using CRM tools is a must.

• Knowledge of Epic Software is crucial.

• Ability to handle Accounts Receivable (AR) is needed.

• Skill in answering inbound calls is required.

• Experience with billing functions is important.

• Familiarity with claim administration processes is beneficial.

• Understanding of collection processes is indispensable.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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