Job Information
CCSI INC Supervisor in Syracuse, New York
Supervisor
Syracuse, NY (http://maps.google.com/maps?q=1003+West+Fayette+Street+Syracuse+NY+USA+13204) • SBI FSSS
Job Type
Full-time
Description
Supervisor
Family Support for Student Success
Syracuse, New York [On-Site]
FULL-TIME, Exempt : 40 hours
ABOUT CCSI:CCSI (http://www.ccsi.org/) is a not-for-profit management services organization with a special focus in the area of behavioral health and human services. We help provider agencies, local and state government, and other not-for-profits deliver programs and services that improve health and quality of life for the people they serve. Our administrative offices are located in Rochester, but work with customers and communities across New York State. We are extremely committed to our work – and the opportunity it provides for us to make a difference. Our culture is one that values integrity, innovation, community connectedness, and exceptional customer service. Our customers are our partners, and we work hard to develop the longstanding, productive relationships needed to support high quality services. Our people make CCSI what it is and in turn, we strive to create a work environment that supports both personal and professional growth. We work hard, but appreciate the importance of wellness and work/life balance.
ABOUT THE POSITION:CCSI is contracted to provide program management services, including specialized staffing. The Program Supervisor provides supervision and management of 10-14 Specialists within the Family Support for Student Success Program. This position functions within the Division of School Based Initiatives (SBI) in partnership with the Onondaga County Department of Children and Family Services and local school districts.
In this role, you will be
Supervising and manage 10-14 staff: support personnel and address staff development issues.
Facilitating team meetings regularly both in person and via digital meeting platforms with a focus on development, communication, and support.
Supporting the onboarding and orientation of new staff, facilitating their relationships with schools, monitoring implementation of interventions and support activities, and providing ongoing development, training, and support.
Maintaining active communication with schools through in person meetings, frequent outreach, and prompt responsiveness.
Collaborating with the local school districts and Onondaga County to ensure that service expectations are being met.
Completing necessary incident, compliance, and other written reports in a timely manner.
Assessing staff work performance and needs, implementing and progress monitoring development plans when needed to ensure quality service delivery.
Supporting accountability of program outcomes and ensure compliance with regulatory requirements.
Supporting integration of staff and services into a school’sMulti-Tiered System of Support (https://www.pbisrewards.com/blog/what-is-mtss/) .
Providing direct support within the community and program as needed.
Participating actively in weekly or bi-weekly supervision, team case conferences, staff meetings, professional and in-service training sessions, and mandatory agency event.
Providing professional coaching relevant to program and general school setting.
Monitoring and review tracking documentation, reports, and student progress within databases and in the program.
Identifying and report on Untoward Incidents as required.
Building consensus among diverse groups, be culturally responsive in dealings with people, and respond positively to changing circumstances.
Upholding and supporting program and agency standards in a trauma Informed, culturally responsive way.
Conducting other duties as assigned.
ADDITONAL REQUIREMENTS:The Family Support for Student Success Program serves a few school districts within Onondaga County. As an integrated support program serving youth and families in multiple schools and districts, candidates must:
Possess valid Class D New York State Driver License and have access to motor vehicle insured with at least $300,000 liability coverage to meet transportation requirements of position. This position requires travel to meetings with schools, home visits, trainings and partnering organizations across the geographic region of Onondaga County and will have access to mileage compensation.
Satisfactorily complete required background screenings: criminal, Statewide Central Register, New York State Education Fingerprint clearance, and NYS Department of Motor Vehicles.
May need to work in the evening and on occasional weekends.
Respect the confidential nature of all school, student, family, CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations. CCSI Promise Zone staff adhere to all HIPPA and FERPA regulations of confidentiality.
Requirements
EDUCATION & EXPERIENCE:
MSW/MA in human services preferred, or equivalent education and work experience (see CCSI's equivalency chart (https://www.ccsi.org/CCSI/media/pdfs/Equivalency-chart.pdf) ).
Minimum of 3 years of supervisory or 5+ years of work experience in the fields of human services, social services, or education.
Experience in child welfare, juvenile justice, mental health and/or school systems preferred.
Familiarity with theMulti-Tiered System of Support (https://www.pbisrewards.com/blog/what-is-mtss/) and evidence-based practices such as Collaborative Problem-Solving and Restorative Justice preferred.
REQUIRED COMPETENCIES: A qualified candidate will demonstrate competencies in:
Effective written, verbal, and digital communication skills.
Developing and maintaining collaborative professional relationships
A working knowledge of MS Office Suite operations, including MS Excel, Word, PowerPoint, as well as be proficient in data entry and have live database experience.
Fostering an inclusive environment that promotes and celebrates diversity.
Self-motivation and engaging in ongoing development.
Critical thinking and problem-solving both independently and with others
Ability to perform multiple tasks, manage many concurrent projects and carefully proof own work.
Operating from a culturally inclusive and trauma informed set of values.
Sensitivity to cultural differences and ability to incorporate that understanding into service provision.
Effective prioritization of workload and responsive to emerging program needs.
Knowledgeable about areas he/she supervises and able to be a resource to staff.
Perform multiple tasks, manage many concurrent projects, and carefully proof own work.
Ability to operate a variety of office equipment
Detail oriented; accuracy and consistency in all work.
Demonstration of positive interpersonal, strong communication and organizational skills.
Strong leadership skills as evidenced by previous job experience.
Effectively prioritize workload and responsive to emerging program needs.
Experience in child welfare, juvenile justice, and/or mental health partnerships with schools, preferred.
Familiarity with the multi-tiered system of support and evidence-based practices such as Collaborative Problem Solving, and Restorative Justice preferred.
GUIDING PRINCIPLES FOR SUPERVISORS:
Consistently models CCSI’s Operating Principles: Excellence in Customer Service, Collaboration, Individualized Work/Life Integration, Integrity, Innovation, Community Connectedness, Honoring People and Their Work, Diversity, and Inclusion.
Meets regularly with team and individual team members to listen, encourage open communication, provide feedback, and recognize achievements.
Engages and guides team members in establishing annual performance objectives and holds them accountable for achieving these objectives.
Practices CCSI's internal operational and financial processes and systems on a timely, consistent basis.
Utilizes regular time and resources for self and direct report training, learning, and development, ensuring that new knowledge and skills are shared and applied on the job.
OPERATING PRINCIPLES AND DEMONSTRASTED BEHAVIORS:
Ability to demonstrate, understand and apply our workplace values through behaviors and actions. These operating principles are expected of all employees in all roles. All applicants (internal and external) must evidence their attitudes/behaviors as part of the application process:
Excellence in Customer Service
Collaboration
Honoring People and Their Work
Individualized Work/Life Integration
Integrity
Innovation
Community Connectedness
Diversity & Inclusion
The responsibilities listed for the position are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position description does not constitute an agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
We Can Offer You (https://www.ccsi.org/employment/)
Market competitive compensation.
An award-winningWellness@Work (https://www.ccsi.org/employment/wellness-initiatives/) and employee benefits program.
An organization that is committed toracial equity and anti-racist practices (https://www.ccsi.org/employment/racial-equity-and-justice-initiative-reji/) .
Continuousprofessional development (https://www.ccsi.org/employment/professional-development/) opportunities.
A voice (https://www.ccsi.org/employment/employee-engagement/) in shaping CCSI’s ever-evolving diverse company culture.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary Description
$57,500 - $60,000