Installation Technician Full Time Technical Holland Patent, NY, US +1 More Locations Yesterday Requisition ID: 1216

Apply Salary Range: $24.59 To $37.25 Hourly JOB DESCRIPTION

JOB TITLE: Installation Technician/Senior Installation Technician

STATUS: Non-Exempt

DEPARTMENT: Operations

REPORTS TO: Director of Service Delivery

FULL/PART-TIME: Full-Time Requires on-call hours

LOCATION: Holland Patent/Syracuse/Hybrid

OUR CULTURE:

At Northland, we dont believe in ceilings. We encourage personal and professional development by maintaining a challenging and rewarding work environment.We believe you are the creator of your own destiny and that you will make the most of your career through hard work, dedication, and initiative.

THE MISSION:

To ensure that all Northland products and services are provisioned, installed, and supported with the highest level of service.

SUMMARY ROLES/RESPONSIBILITIES:

Onsite installation of Northland products and services Provides a great customer experience Supports all internal departments INSTALLATION TECHNICIAN JOB DUTIES:

Complete surveys for all products and services. Manage relationships with all vendors and partners to troubleshoot, setup and configure customers networks. Reserve telephone numbers from an available database and update workbooks. Install, program, troubleshoot and cutover all Products, Services and Equipment Complete all administrative tasks as required per departmental guidelines. Configure, troubleshoot, and maintain basic networking environments including Ethernet, TCP/IP, VLANs, DHCP and QoS, POE, Firewalls. Install and terminate various types of cabling and associated infrastructure. Work with technologies and platforms related to Northlands core network.
Schedule site visits with customer, internal departments, and coordination of work with all pertinent parties (landlords, customers, contractors, internal) Work with and assist customers with deploying software or applications needed to maintain Northland products and services, including operating systems, Windows, MS Office; computer support including PCs, server hardware, configurations and troubleshooting. Work with Project Coordinator and customer to ensure smooth installations. Port telephone numbers at time of cutover Assess customer needs to effectively recommend a configuration solution. SENIOR INSTALLATION TECHNICIAN JOB DUTIES:

Includes all essential job duties above
Training, assisting, and mentoring other team members. Lead large complex installations for all products, services, and third-party applications.
Build and enhance team member relationships by collaborating with all departments to address common issues, make recommendations and assist with facilitating a positive customer experience. Assist with creating and updating internal resources such as knowledge base, SOPS, product manuals. Acquire and maintain training and certifications as required. SUPERVISORY RESPONSIBILITIES: None

MINIMUM JOB QUALIFICATIONS:

High school degree required, Experience with PC required and ability to work independently. A valid drivers license and transportation Some data related background and ability to setup and troubleshoot networking issues related to VOIP issues. Strong Customer service and communications skills Good working knowledge of Category 3, 5, 5E and 6 voice/data wiring platforms, and industry color codes and standards.