Under supervision of the Associate Director, the CRM administrator focuses on the management of admissions CRM including import of datasets, applications, forms and queries as well as long-term infrastructure for reports, fields, and rules. The role would be integral to CRM customization, development, cycle preparation, and training, to support the objectives of the university. They recommend Slate enhancements for processing/operations and implement new features. They may serve as a liaison with campus stakeholders and vendors. This role will serve as first-level support for CRM-related concerns raised by stakeholders. They will validate queries for internal and external stakeholders with consideration for data security, integrity, and protection.

Organizational skills, attention to detail, and being a self-starter are critical for success. This role takes a hands-on approach to troubleshooting functional, process, and system issues and manage these through to resolution.