Overview

Position Summary Details

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility

• Ensures quality and satisfaction levels are meeting and/or exceeding expectations

• Assures the highest quality of customer satisfaction

• Assists with Training and Development

• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.

• Leads and participates in a team to ensure the successful completion of assigned tasks

• Responsible for the running and leadership of the shift in the absence of the Supervisor

• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups

• Assists the Supervisor and Shift Manager in the direction and supervision of field employees

• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor

• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

Responsibilities

• Provides leadership and direction to team members

• Provides open communication between field employees and management

• Provides positive coaching to team members

• Assists with the training of housekeeping staff and schedules work assignments

• Assists with making daily and weekly work schedules

• Oversees and performs cleaning operations in assigned building

• Takes care of keys and access cards for the property

• Reports damaged, broken and out of work features/items

• Makes sure premises are secured at all times

• Oversees and performs additional service requests (tag job) in assigned building

• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

• Coordinates scheduling of cleaning crew.

• Oversees quality of jobs and confirms completion with Area Manager.

• Provides training to all new hires assigned to the building

• Attends and participates in all meeting and training sessions involving assigned property and crew.

• Completes time sheets, validates time sheet accuracy and delivers time sheets to office.

• Checks supplies, equipment, and chemicals weekly.

• Completes order forms completely and accurately.

• Coordinates equipment usage and inventories.

• Performs all tasks and duties required of your team

• Miscellaneous duties as assigned

Qualifications

• Must be 18 years of age or older.

• Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

Preferred Qualifications:

• Customer Service Experience

• 1 yr of similar work experience

REQNUMBER: 83034

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.