Amenities:

The County of Northumberland offers a full benefits package including health insurance, prescription, vision, dental, vacation, holiday, sick, personal time, and retirement.

Position Summary:

This is professional work, which involves complex case management. This employee will also operate the Pennsylvania Automated Child Support System. Typical tasks are of a constantly recurring nature but require the incumbent to be familiar with several possible work methods and to choose processes applicable in a variety of situations. Responsibility, Initiative, and Independence is exercised greatly in this area of work.

A mandatory Training via the PACSETI website will be taken. This is a 65-hour course, self-paced.

What You'll Do:

• Perform all statewide computer requirements and training on PACSES system.
• Communicate in a professional manner with clients, attorneys, and other agencies.
• Attending workshops relating to the field of case management.
• Attends all court related matters when necessary.
• Work closely with staff of Domestic Relations and Court Personnel.
• Reviews pertinent documentation and take appropriate action presented to the Domestic Relations office for the purpose of case management.
• Apply all aspects of the Privacy Act and Federal, State and Local regulations.
• Performs all related work as required and takes appropriate actions for the purpose of case management.
•  Responds to client correspondence and maintains all phone calls from clients, attorneys, and other agencies.
• Performs operational case duties on statewide computer system and maintain daily logs of all casework transactions.
• Applies all enforcement remedies when case meets criteria.
• Make critical decisions on case management and enforcement issues.
• Operates the PACSES Imaging system.
• Performs all other related work.

Job Requirements/Skills & Abilities:

• Knowledge of the techniques of conflict resolution.
• Knowledge of federal, state, and local rules, regulations, policies, and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to express oneself clearly and effectively, orally and in writing.
• Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
• How to interact with emotional or hostile individuals.
• Ability to use time management skills properly.
• Knowledge of the techniques of conflict resolution
• Knowledge of federal, state, and local rules, regulations, policies, and objectives pertaining to child support cases.
• Ability to resolve difficult case situations.
• Ability to express oneself clearly and effectively, orally and in writing.
• Ability to apply mathematical skills in all units of measure, compute rate and percentages and interpret graphs.
• Ability to define problems-collects data, establishes facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several abstract concrete variables, arriving at logical solutions.
• How to interact with emotional or hostile individuals.

Minimum Training & Experience:

• A bachelor's degree
• A valid PA Driver's license