Intern: Digital Product Support (Fall 2024)

Location:

Shippensburg, PA, US, 17257

Position Type: Student

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

We are seeking a motivated and detail-oriented intern to join our Digital Product Management team, specifically focusing on our Dealership Management System. This internship offers a unique opportunity to gain hands-on experience in product management, user support, and vendor relations within a dynamic and supportive environment.

Key Responsibilities:

• Monitor and Manage Issues: Track issues submitted to the vendor's case management system, ensuring timely and accurate logging of each case.

• User Follow-Up: Communicate with users to gather additional information and provide updates on the resolution status of their issues.

• Reporting: Create and update regular reports to track the status and resolution of issues and provide insights to the Digital Product Manager.

• Data Analysis: Assist in analyzing issue trends and identifying areas for improvement within the system.

• Documentation: Help maintain and update user manuals, training materials, and other documentation related to the Dealership Management System.

• Collaboration: Work closely with the Digital Product Manager and other team members to support ongoing projects and initiatives.

• Customer Support: Provide first-line support to users, helping them navigate the system and addressing any immediate concerns.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• Education: Currently enrolled in a Bachelor's or Master's degree program in Business, Information Technology, Computer Science, or a related field. Minimum cumulative GPA of 2.75 and have completed at least 30 hours of undergraduate studies.

• Technical Skills: Basic understanding of digital product management principles and familiarity with case management systems.

• Communication: Strong verbal and written communication skills, with the ability to clearly articulate issues and solutions.

• Analytical Skills: Detail-oriented with strong analytical and problem-solving abilities.

• Team Player: Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.

• Self-Motivated: Proactive and able to work independently with minimal supervision.

• Customer-Focused: Passionate about providing excellent customer service and support.

What’s in it for you?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co-op positions, the hourly range is set at $16.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer the following benefits to interns and co-ops:

• Housing assistance

• Countless career opportunities / internal mobility across our global organization

• Training and personal development

Ready for the next move?

• If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category: Information Technology

Organization: Volvo Construction Equipment

Travel Required: No Travel Required

Requisition ID: 11577

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Harrisburg