We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It's about providing clarity and hope.

The Senior QMS Project Manager will lead a variety of medium projects and teams to apply Quest Management System (QMS) principles and tools to ensure Quest Diagnostics is efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their daily work.

This is a remote position with up to 50% travel.

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
  • Leadsprojects
    • Leads projectsthrough issues, roadblocks, andproblems
    • Acts as a change agent to drive teamstowardsuccess
    • Guides team members to perform through issues andconstraints
  • Ownsprojects
    • Owns the timeline, budget, resource constraints, and deliverables/results
    • Shifts between the big picture and the small-but-crucialdetails
    • Is prepared to roll up their sleeves and work through detailedissues
  • Managesprojects
    • Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
  • Communicates
    • Actively communicates with project sponsors andstakeholders
    • Establishes regular points ofcommunication
    • Manages sponsor and stakeholdersexpectations
  • Delivers the expectedresults
    • Performs root cause analysis on project shortfalls and takes corrective action asnecessary
• Applies project management tools and techniques, as well as other QMS principles andtools, toward a variety oflarge,and likely inter-related,projects
• Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
• Participates in Communities of Practice
• Leads QMS trainingclasses
• Documentsbusiness processes
• Completes required continuedlearning

Required WorkExperience:

• Technical/science background
• Diagnostics/Lab exposure
• Some finance experience

• Experience working in a laboratory setting

Knowledge:

• Demonstrated experience leading projects from initiation to completion(4 to 6years experience)
• Demonstrated experience facilitating discussions orworkshops
• Demonstrated ability to develop strong relationships withothers
• Demonstrated experience leadingchanges
• Demonstrated ability to influence businessleaders
• Demonstrated data analysisskills
• Some experience in continuous improvement
• Some experience with process management
• Basic knowledge of VOC tools
• General knowledge of Hoshin and breakthrough planning

Skills:

• Problemsolvingskills
• Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
• Ability to handle multiple projectssimultaneously
• Skilledin Microsoft Word, Excel, PowerPoint, and Project
• Interpersonal skills
• Decision makingskills
• Planning and organization skills
• Negotiation skills
• Results-oriented
• Creative
• Persistent
• Composed
• Able to learn new conceptsrapidly
• Able to work independently with littlesupervision

Education:
Bachelor's Degree Required
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
QMS Platinum Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (Required)
QMS Project Management Certification (internally provided - completed within 18 months of entering into the role) (Required)

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets