Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. _ Primary Role_ * Responsible for providing Analyst support and administrative assistance to the state supervisors and managers in the Customer Relationship Services of the business; provide support for short-term and long-term projects related to the business. * Coordinates the state’s special billings, payment and collections related processes and initiatives. * Works on special revenue enhancement projects, such as inactive with consumption, length of service, estimates and zero consumption. _ Key Accountabilities_ * Responsible for handling reporting, database maintenance and functions within the operations areas of the business with minimal oversight and instruction. * Researches and abstracts information and supporting data in preparation for meetings, projects, and reports (including data compilation, research). * Responsible for maintaining state reports specific to payments, billing and collection processes. This may include monitoring billing, collections and payment related activities, reports, and spreadsheets. Assists in the preparation of projects. * Assesses and assists in meeting Collections, Billing, Payments and Service Deliver Performance targets. * Composes correspondence and handles telephone requests. * Works with Network Operations, Production, Customer Relationship Services Management, Customer Service Center and the Shared Services Center to resolve issues impacting the state’s ability to provide superior service. Performs other duties as assigned. * Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business. _ Knowledge/Skills_ * Knowledge of project management techniques. * Thorough knowledge MS Word, database skills including Excel and PowerPoint. * Internet skills are required. _ Experience/Education_ * Three to five years administrative experience (utility operations, engineering or related area preferred). * Associates or higher degree preferred. _ Work Environment_ * Hybrid Office Environment. _ Other_ * Valid Driver’s License and ability to pass motor vehicle background check. _ Competencies_ * Champions safety * Customer obsessed * Cultivates innovation * Nimble learning * Drives Results * Collaborates * Join American Water...We Keep Life Flowing™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.