Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.

Job Duties and Responsibilities

The Operations Lead serves as an additional level of support and development for the team Field Resource Coordinators. They may be required to take on certain duties of a Field Resource Coordinator such as communicating with installers/technicians and field operations on service appointment progress, making changes to the routing plans and prioritizing same-day customer appointments, and allocating and routing jobs in queue to various external subcontractors.

Key Responsibilities:

• Conduct new hire training and development

• Assist Supervisor in analyzing, developing performance improvement plans, and driving improvements on key performance indicators

• Providing in the moment floor support to the Field Resource Coordinator team

• Facilitating and leading team meetings; ensuring Field Resource Coordinators are provided with the most up-to-date and relevant information

• Partner with Supervisors to conduct discussions with Field Resource Coordinators on performance

• Indirect (no ability to hire, terminate, or promote) supervisory responsibilities for Field Resource Coordinators

• Act as first-level escalation for any issues identified by Field Resource Coordinators

• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position

Skills, Experience and Requirements

A successful Operations Lead will have the following:

• Strong organizational, time management, and problem solving skills

• Strong written & verbal communication skills to direct employees and communicate with field partners

• Ability to multitask and reprioritize workload based on business goals and customer needs

• Willingness to work flexible schedules including weekends, holidays, and evenings

Salary Ranges

Compensation: $31.07/Hour - $44.52/Hour

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .

The base pay range provided is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies. Compensation is also based on the role's location and may change depending on the work location. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.