TYPICAL WORK ACTIVITIES:

Evaluates and recommends resolution of current hardware and software configuration issues; Leads development of software and hardware configuration, deployment, and administration procedures and practices; Establishes client access to networks, with individual security access based on predefined guidelines, and resolves basic connectivity problems; Identifies, diagnoses, and solves user network, telecommunications, and other software and hardware problems, including production halts, printer problems, and other network malfunctions; Installs, configures, and customizes a variety of network and other hardware and software systems, at all RHA locations; Manages, designs, and maintains website and intranet; Maintains web filter and user profiles to monitor/limit web access; Evaluates networks and recommends improvements; Researches and recommends new hardware and software; Develops and tests required hardware, operating system, and application configuration requirements; Writes procedures and work instructions, for IT Department and for RHA end users; Leads development of deployment, support, and maintenance procedures; Monitors ongoing network performance and maintains records of system activities.

ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of desktop operating systems and affiliated software components, services, protocols, and technologies; Knowledge of virtual server environment; Knowledge of PDA devices; Knowledge of website design: Ability to think logically and creatively; Ability to maintain an understanding of client computing deployment, configuration, upgrade, and integration concepts; Ability to analyze, diagnose, and solve computer operation and/or system problems; Ability to read and understand technical materials; Ability to write procedures and work instructions; Ability to work independently, managing time and meeting deadlines.

FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:

All the entry level KSA’s PLUS: Knowledge of department policies, practices, and procedures; Knowledge of security standards and procedures, data storage, and backup/recovery procedures; Knowledge of RHA’s network operating systems, hardware and software, network sites, and telecommunications systems.

MINIMUM QUALIFICATIONS:

A. Bachelor’s degree in Computer Science (or a closely related field) AND three (3) years of work experience supporting or maintaining computer systems, through troubleshooting user problems.

OR

B. Associate’s degree in Computer Science (or a closely related field) AND four (4) years work experience as stated in (A).

SPECIAL REQUIREMENT:

A valid New York State Class D driver’s license is required at time of appointment. This license must be maintained throughout appointment to this title.