8752BR

Position Title:

Senior Staff Assistant

Organization:

Office of the Registrar

Job Responsibilities:

• Provide excellent services to students, parents, faculty/staff members and others with regard to a wide range of student record and enrollment matters.

• Respond as requested (in person, via email or telephone) to all university constituents and external partners with timely and accurate information.

• Develop and maintain a thorough working knowledge of all functionality of the PeopleSoft Campus Solutions system, CLAWS, OnBase and all other related student administrative systems.

• Efficiently and accurately process documentation (thousands of transactions annually) and update student records: student enrollment, demographic data, transcript requests, late withdrawals, program/plan changes, grade exclusions grade changes, suspensions, suspension waivers, leave of absence and institute withdrawal forms, etc. on behalf of faculty/staff, students and alumni.

• Assist in training University partners how to effectively utilize various aspects of the Student Information System (SIS) to inform their work and affect departmental and university workflows in a positive manner.

• Demonstrate strong working knowledge and the ability to interpret all applicable university policies and procedures, FERPA and federal guidelines protecting academic records. Responsible for the integrity and security of academic records.

• Exhibit the ability to research questions pertaining to student and alumni records using the student record system, microfiche and historic permanent record cards.

• Partner with administrative leads to test new functionality for PeopleSoft as needed.

• Answer incoming calls and assist customers at the Registrar’s Office service window.

• Perform other tasks and special projects as requested.

FLSA Category:

Non-exempt

Requisition Number:

8752BR

College/Division:

Provost

Required Application Documents:

Cover Letter, List of References

Employment Category:

Fulltime

Additional Details:

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Required Minimum Education Level:

Associates or Equivalent Experience

How To Apply:

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :

114H

Required Qualifications:

Experience:

• High School diploma

• Strong computer skills and proficiency with internet applications and MS Office

Skills:

• Must possess good written and oral communication skills; strong customer service orientation; as well as a demonstrated ability to work collaboratively with others.

• Must work independently with minimal supervision and exercise professional judgment in carrying out all assigned responsibilities.

• Ability to prioritize work and a strong commitment to teamwork are key.

• Must be able to build and maintain key relationships with a wide-rage of academic and/or other student service departments.

• Preference will be given to individuals who possess a working knowledge of sign language, or who have a willingness to learn.

Preferred Qualifications:

AAS degree or some college preferred, as well as one to two years related experience.

Department/College Description:

The Office of the Registrar maintains the official academic records for current and former students.

The office publishes an online registration guide; coordinates registration; schedules classrooms; produces the final exam schedule; handles all corrections to student data; verifies enrollment and degrees; processes transcript requests; and prepares and mails diplomas.

The office staff is committed to providing quality service, maintaining the integrity of academic student records, and protecting students’ right to privacy.

Shift:

A

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/fa/humanresources/sites/rit.edu.fa.humanresources/files/docs/Benefits_at_a_Glance.pdf) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Henrietta Campus — 100%

Job Summary:

Work directly with academic departments, academic advisors, students, and parents regarding student records and matters related to enrollment, academic standing, test/transfer credit and academic transcript request/delivery. Collaborate with faculty and staff members regarding changes and/or updates to student records. Respond to telephone and walk-in inquiries concerning university policies, procedures, and the Student Information System.

Hourly/Salary Minimum:

16

Hourly/Salary Maximum:

22