The Program Manager Residential is responsible for the efficiency of the day-to-day operations of the Residential Department, including budget development and management, utilization, hiring, training, clinical oversight, regulatory compliance, and safety of youth, families and staff. This position oversees an interdisciplinary team to ensure high quality clinical collaboration and the delivery of quality service to clients by coaching/mentoring teams and developing and maintaining systems that facilitate integrated services.

ESSENTIAL JOB FUNCTIONS

• Ensure a safe, trauma-informed and peaceful community for staff, clients, and families receiving services in the Residential Programs.

• Manage people and facility resources to meet and prioritize the needs of staff, youth, and families. This will be accomplished by collaborating with Hillside Departments such as Service Integration (SI), Human Resources (HR) and Corporate Service Solutions (CSS).

• Develop and implement systems of accountability for teams and individuals.

• Collaborate in program budget development and adhere to the established budget.

• Act as the On-Call Administrator per rotation.

• Partner with service integration to coordinate client, family, and systems information.

• Manage and follow-up on all internal and external emergency situations.

• Oversee the physical plant ensuring a safe therapeutic environment.

• Develop, maintain, and update all required documentation in a timely manner.

• Maintain learning including acquiring, understanding, and interpreting information in subject areas for position. Demonstrate ongoing development on the job.

• Serve as a member of the agency and community teams and attend meetings as needed.

• Perform other duties as required or assigned by management.

• This job description is not exhaustive. Employees may be required to perform other duties as assigned.

EDUCATION & EXPERIENCE

• Bachelor’s degree in social work, human services, or related field

• 5+ years of experience in a residential group care setting

Special Requirements:

• Unrestricted, valid NYS driver’s license with a clean driving record and minimum insurance coverage that meets agency standards.

• CPR or equivalent certification preferred; required to obtain within60 days of hire.

• TCI certification and on-going maintenance; required to obtain within 30 days of hire.

KNOWLEDGE, SKILLS & ABILITIES

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

• Proven excellence in successfully managing& leading in a large, matrixed organizational system including partnerships within Hillside organization’s departments

• Demonstrated ability to plan and implement strategies to improve the quality of services and effectively implement programs

• In-depth knowledge base and expertise in area of responsibility; demonstrated knowledge of sector (i.e. Development Disabilities, Mental Health, etc.) on the state level; ability to build productive relationships with influential members of the sector, and present their perspectives to Hillside and effectively communicate and advocate for Hillside’s perspectives and goals to them

• Maintain in-depth knowledge of and adherence to all applicable safety regulations, including universal precautions and hazardous safety materials.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including evenings and weekends

• The following physical demands are required:

• Occasional sitting (up to 4 hours)

• Occasional standing (up to 1 hour)

• Occasional walking (up to 2.5 hours)

• Occasional driving (up to 8 hours)

• Continuous balancing (up to 8 hours)

• Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

• Weekly lifting up to 50 lbs. (community-based staff may be required to lift an empty wheelchair weighing up to 50 lbs.), 10-15 lbs. on a daily basis

• Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis

• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)

• Occasional exposure to changes in temperature, dust, fumes, gases or chemicals is apparent.

• Protective clothing or equipment as required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation

• Ability to change positions as needed

SPECIAL CONSIDERATIONS

May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to15 minutes and may require repetition as necessary

$66,144.00 Minimum Pay per year, $110,240.00 Maximum Pay per year, based on experience.

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve. We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside! You’ll be working with great people and great clientele where you can truly make a difference. Apply online, get on board, and grow your career with us. You’ll be so glad you did!

EOE/AA Disability/Veteran

Requisition ID: 1832