Description We are searching for a dedicated Office Assistant to be part of our team located in Rochester, New York. This role primarily involves being the initial contact for clients, offering information on various insurance products, and ensuring smooth and efficient customer service. This is a long-term contract employment opportunity, and it's an ideal fit for someone adept at using accounting software systems, ADP - Financial Services, and CRM.

Responsibilities:

• Engage in open and interactive communication to build strong relationships and trust with customers.

• Serve as the primary point of contact, handling phone calls, welcoming clients, and responding to queries.

• Provide detailed information about home, auto, and business insurance products to clients.

• Address client concerns with patience and empathy, providing solutions and tracking the issues to ensure they're resolved.

• Execute payment processing tasks, issue receipts, and maintain accurate documentation.

• Assist with claims, policy changes, and other customer service-related tasks.

• Perform clerical duties and manage customer service-related tasks efficiently.

• Utilize computer programs and accounting software systems for various tasks.

• Handle billing functions and answering inbound calls as needed. Requirements • Proficiency in Accounting Software Systems

• Familiarity with ADP - Financial Services

• Experience in creating Banner Ads

• Ability to use a variety of Computer Programs

• Knowledge of CRM platforms

• Proficiency in using About Time software

• Excellent problem-solving skills, demonstrated by the ability to answer complex queries

• Experience in answering inbound calls in a detail oriented manner

• Ability to handle Billing Functions efficiently

• Experience in performing various clerical duties TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .