Purpose: Provide support and assistance to Trillium Health’s Food Program—including, but not limited to the agency’s reoccurring Food Cupboard, emergency food distribution, and other food/meal services.

• Food Program

• Assist with all aspects of the Food Program including the agency’s Food Cupboard, emergency food distribution, and other food/meal services.

• At the direction of the Manager, Food Program plays a vital role in the day-to-day operations of the Food Cupboard including: inventory/ordering/purchasing, pick- up/unloading, stocking of the emergency food shelves, food bag preparation, and distribution.

• Maintains and models a client focused approach with the primary goal of “feeding people without barriers” and thereby addressing food insecurity and the social determinants of health.

• Assists with the coordination of donated food pick up scheduling, retrieval, and relationship maintenance. As such, serves as the primary contact between Trillium Health and donation sites.

• Work effectively with other staff, including Manager, Food Program, Food Program Support Assistant 2, Food Program Admin Assistant, and volunteers to perform program duties.

• Collaborate with Care Management, Supportive Services, Innovation, Harm Reduction, and/or Clinic staff to coordinate provision of meals and/or snacks for support groups, education groups, meetings, and/or individual lunch for a patient/client in need.

• Demonstrate ownership and pride in Food Program space and service offerings.

• Maintain the orderliness and cleanliness of the Food Cupboard, storage areas, and program kitchen on a daily basis.

• Completes regular/routine cleaning and maintenance including, but not limited to: stock area cleaning, freezer cleaning and defrosting, and periodic deep cleaning of food program work areas.

• Oversee proper sanitation, handling, preparation, storage and delivery of food products according to local health codes.

• Customer Service and Ambassadorship

• Provide excellent Customer Service that is patient focused, solution oriented, and seeks to address the social determinants of health by providing food to participants without judgement and by removing any unnecessary barriers.

• Support the Food Program wide culture/expectation of ambassadorship for Trillium Health services, ongoing assessment of Food Program participant’s connection to medical/primary care, and provide appropriate linkages when appropriate.

• On – Call/Schedule

• General program hours are 9am – 3pm but are subject to change. On call hours may be 8am – 5pm Monday – Friday with additional on call hours or day as determined by Manager, Food Program.

• Be available and maintain a flexible schedule to complete program related projects during closed program hours.

• Assume a rotational role on the programs on-call list.

4. Miscellaneous

• Demonstrate developing knowledge of HIV/AIDS, food insecurity, nutrition, trauma informed care, and related issues.

• Drive assigned vehicles.

• Maintain Level 2 Food Handler Certification.

• Requires the ability to relate to people of diverse backgrounds, cultures, races, sexual orientations and gender identities or expressions.

• Responsible for maintaining confidentiality of all patient, client, proprietary, and protected information.

• Must have a reliable vehicle and meet the agency driving policy requirements for this position, including a valid NYS driver’s license and proof of required automobile insurance.

• Employees are accountable for meeting performance standards of their departments. They participate in compliance audits and quality improvement plans.

• Other specific duties as assigned.

High School Diploma or equivalent required plus Level 2 Food Handler Certification. Non-profit and coordination experience preferred. Requires the ability to relate to people of diverse backgrounds, cultures, races, gender identity and/or expressions and sexual orientations. Must be able to meet agency driving policy requirements for this position, including a valid NYS Driver License and a good driving record. Some flexibility with schedule required. Ability to lift up to 50 pounds and perform physically demanding tasks on a daily basis for long periods of time.

While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Frequently, the employee must stoop, bend and lift or move up to 50 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.