Dispatcher / Radio Controller - Floater

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Location: Rochester, NY

Posted: 07/01/2024

Location Name: RTS Monroe

Wage Max: 27.09 Hourly

Wage Min: 27.09 Hourly

Position Type: Full Time

Shift: Floater; See Posting Details

POSITION OVERVIEW:This position is a safety sensitive, first line supervisory position in the Transportation Services Department. Work involves use of a computerized dispatch, radio control system and monitoring of the Transit Center operation. The employee is responsible for making decisions related to established policies, practices, and procedures to carry out the safe and efficient operations of Regional Transit Service.

Work is performed under the direct supervision of the Manager of Transit Center Operations. This position is associated with the Teamsters, Local 118 Collective Bargaining Unit.

WORK SCHEDULE: Will be a floater assigned to cover any vacant Radio Control and Dispatch shifts that may arise. Must be available to work flexible days, shifts, hours.

RATE: $27.09 per hour

BENEFITS INCLUDE:

• Staying Healthy: Medical, Dental, and Vision (Dental & Vision insurance are currently free), Flexible Spending Account (FSA)

• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group Specified Disease Insurance and Hospital Insurance

• Work-Life Balance: Paid Time Off (Vacation, Sick, Personal), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, BJ's Wholesale Club Discount, and more!

  The employee will perform the following duties:

  Transit Center – Radio Control

• Perform all duties as a Radio Controller

• Communicate with other supervisory personnel such as Road Supervisors, Transit Center Monitor, and Transit Center (Road) Supervisors to execute efficient system operation

• Operate Radio and Cad/AVL system software and equipment.

• Ensures the proper use of radios, MDTs, Fare Boxes by operators through monitoring and assistance.

• Receive information and trouble calls. Manage the operators and assist with problems: i.e., delays, breakdowns, accidents, etc. Relay information to other sources when problems exist outside the jurisdiction of the radio controller.

• Coordinate movement of buses through the service area, relay data to operators when conditions warrant it, i.e., inclement weather, blockades, etc.

• Use judgment when necessary to hold buses on schedule, relocate buses when necessary, requests and direct mechanical assistance, direct and advice operators.

• Constantly monitor emergency alarms as displayed on CRT screen.

• Maintain records and reports incidental to controlling of buses.

• Submit written reports of Bus Operators violations of Company policy and instruct and counsel as necessary.

• Monitors on time performance of operators.

• Dispatch appropriate supervision and police assistance in the event that an operator signals for emergency assistance. Notify appropriate company officials.

• Communicate with 911 for emergency vehicle blockages on bus routes and weather channel for weather updates.

• Observe and responds to facility alarms and security cameras on property grounds.

• Maintains sign-out log for keys, vehicles, and equipment.

• Understanding of collective Bargaining Agreement with ATU Local 282

• Monitor Transit Center facility video

• Operate access control/life safety systems

• Coordinate incident response with Radio Control and Dispatch at RTS

• Communications with security and police detail 24/7

• Monitor the flow of buses through the Transit Center

• Perform gate change assignments

• Communication with Transit Center Supervisors and Radio Controller at RTS

• Make announcements in Transit Center to inform customers of any changes to bus locations and/or any emergency notifications

  RTS Main Campus – Dispatch

• Knowledge of extra board work rules

• Responsible for assigning work and buses to Operators

• Manage the Extra Board

• Ensure Manpower coverage

• Control the slate/attendance, layoff book

• Assist with the quarterly operator pick and yearly vacations pick

• Monitoring phones and all absenteeism calls, sick, bereavement and time requested off

• Working with Trapeze, Yard Walker, and Route Match for Small Vehicle Operators

• Correct and sign time sheet completed by operators

• Work with the Bus Placer/Maintenance Department to ensure vehicle availability to make pullout

  Candidates Must Possess:

• High School Diploma or General Equivalency Diploma (GED) plus at least two (2) years' transit related experience

• Supervisory experience or commensurate educational training

• Good verbal and writing skills and a clear speaking voice

• Knowledge of routes and schedules

• Ability to show discretion in judgment

• Initiative and the ability to motivate others and well-organized work habits

• Proficient computer skills

• Excellent Math Skills

• Ability to work in a team environment

  PHYSICAL DEMANDS & WORK ENVIRONMENT:

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate.

  ADDITIONAL INFORMATION:

  Rochester Genesee Regional Transportation Authority (RGRTA) has a zero-tolerance drug and alcohol policy for all employees in accordance with state and federal law. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment in accordance with the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

  RGRTA is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

  Pursuant to Federal Transit Administration regulations, all applicants for employment in safety-sensitive positions must be given a pre-employment drug test. An applicant may not be assigned safety-sensitive functions unless the individual has a verified negative test result. RTS is required by law to test for various substances, including cocaine, amphetamines, opioids, PCP and marijuana metabolites. Please be advised that marijuana stays in the system for an extended period of time, sometimes more than 30 days, and can cause a positive test result long after use.

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