Description

Hours:

40

Schedule:

Monday – Saturday with a day off during the week. Branch hours are Monday & Thursday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., Friday 9:00 a.m. – 6:00 p.m., and Saturday 9:00 a.m. – 1:30 p.m. Must be flexible to meet current and future business needs.

Pay:

$18.90 per hr. +10% bilingual premium for bilingual positions

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success.

Accountabilities:

• Process customer transactions effectively, efficiently and accurately

• Meet transactions per FTE target

• Meet balance accuracy standards

• Participate in achieving team lead objectives.

• Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.

• Ensure compliance with Audit/Operational controls

• Adhere to member focus processes and expectations

• Participate in coaching processes to improve proficiency in Member Focused behaviors

• Attend sales meetings, participate in sales activities to increase sales success

• Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.

  Qualifications:

• High School diploma or High School equivalency diploma required

• 6-12 months teller experience preferred

• Bilingual English/ Spanish speaking proficiency required

• Proficient in PC applications

• Good verbal and written communications skills

• People and team oriented

• Prior sales experienced preferred

• Maintains a high degree of flexibility in support of branch needs

• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work!

#LI-KZ1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)