Job Description:

DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.

Who is DEXIS and why should you join the team

We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.

We also offer

• Hybrid schedule after training

• Competitive Pay

• Medical, Dental, Vision Insurance Benefits effective DAY ONE!!!!

• 401K – start contribution Day one + receive company match up to 5%!!

• Community Involvement Opportunities & Employee Appreciation Events

• Newly renovated, State of the Art, Climate controlled facility

• Competitive Leave Policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave

• Newly built xxx sq fitness room (coming soon!)

• Gourmet coffee, beverages, snacks, and lunches available (coming soon!!)

• Employee Lounge with pool table and games for downtime and employee fun

Where are we?

Situated on the southern edge of the Lehigh Valley and easily accessible from northern Philadelphia suburbs and the surrounding areas, the Quakertown facility is our North American hub for the design and manufacturing of leading dental imaging devices and software.  The facility has a growing, energetic, and diverse mix of professionals spanning engineering, operations, regulatory and quality backgrounds that work collaboratively in the fast-paced medical device field.  A friendly and open atmosphere helps to foster strong personal and professional relationships across the organization.  

POSITION SUMMARY

The primary function of this position is to support the sales team to facilitate a positive customer experience for dealer partners and end users to drive a positive experience with DEXIS. This role will be assigned to a specific geography and responsible for working directly with dealer partners, sales and internal functions to effectively communicate the status of orders for hardware, software and services across the internal DEXIS teams including sales, customer order entry, operations, training, and support. Additionally, this role requires availability to work standard departmental hours, holidays and overtime as dictated by business needs, and must be able to meet business needs, especially around month/quarter/year ends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide world-class customer service, response time, and follow through to internal and external customers. Proactive communication with all team members to ensure a positive customer experience with DEXIS.

• Coordinate with dealers to ensure information provided with purchase orders includes the necessary information to ensure a smooth installation and delivery process including identifying end user, implementation requirements, contact information and product scope.

• Central point of contact to provide sales and customers status updates as requested.

• Quick and accurate logging of information and call details in CRM.

• Monitoring orders that are due to ship and past due and proactively communicating shipping timeframes.

• Manage order issues including communication and coordination from issue to resolution.

• Support questions from reporting functions.

• Timely logging of any issues for quality tracking.

• Other related administrative duties/projects as directed

Job Requirements:

High standard of both written and verbal communication skills are needed as well as heavy proficiency in word and excel. Excellence in accuracy and attention to detail is a must. Previous medical device industry experiences a plus. Superior time management skills are essential. Demonstrated history of continuous improvement in work processes.

MINIMUM REQUIREMENTS

• HS Diploma or equivalent

• 3 years’ experience in a customer service-related field

PREFERRED REQUIRMENTS

• Associate degree

• SAP experience

• Microsoft Dynamics experience

Personal Trait Profile

• Communication—must be able to effectively communicate in both written and verbal forms

• Positive attitude – does what it takes to successfully accomplish goals

• Cooperative – doing or willing to do what is asked or required

• Soft skills – ability to engage customers verbally in a professional manner

• Teamwork –must be willing and able to work closely with other departments, peers in a professional and respectful manner.

• Ability to influence others – must be able to inform, convince, and persuade others to action on key initiatives

• Results orientation – must deliver results

• Customer Focused – is dedicated to meeting the expectations and requirements of internal and external customers.

• Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate and thorough work

• Time Management - Makes good use of time by organizing, prioritizing and scheduling tasks.

• Multi-Tasking - Working on a variety of tasks simultaneously and shifting between multiple systems as needed.

• Cultural Awareness – understands and can empathize with differences in people and cultures. Respects different value sets.

#LI-Hybrid

#LI-TP1

IND123

Target Market Salary Range:

Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.

$23.10 - $29.70 per hour

Operating Company:

DEXIS

Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .