Description

Phone Triage RN in the Heart Center department in Poughkeepsie, NY

Full time, 40 hours per week, 8 hour shifts

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*Purpose: *

Responsible to triage patients over the phone or in the office to ensure prompt identification of patients with high-risk conditions. Information is presented to a physician for required action to be taken. Liaison between hospital, office and referring physicians. Population served based on scope of services in the department.

*Essential Responsibilities *

• Talks directly to patients on the telephone, provides a physician with necessary information and then directs them to emergency rooms or urgent care centers or to see their physician during office hours as instructed by a physician.

• Performs short evaluation of the patient situation to estimate severity of illness and/or injury including learning about chief complaint and, as possible, obtaining vital sign and mental status information.

• Confers with physician.

• Sends those with high-risk chief complaints such as chest pain to ER immediately as directed by physician.

• Sets up appointment for patients who do not need to go to ER but need to see a physician or arranges for an appointment scheduler to make the appointment.

• Process prescription renewals as directed by physician orders.

• Liaison between referring physicians calling office to speak with Cardiologist regarding mutual patients.

• Liaison between the hospitals and Cardiologists and disseminate requests for consults or transfers by rounding physicians. Enter these patients into the portal for rounding Cardiologists to see.

• Participate on the Emergency Response Team.

• Perform IV Lasix administration.

• Maintain and Model REACH Values (Respect, Excellence, Accountability, Compassion, Honor)

• Demonstrates regular, reliable and predictable attendance

• Performs other duties as required**

Education and Experience Requirements:

• Associates Degree in Nursing, bachelor’s degree.*

• Minimum one-two (1-2) years’ experience Nursing Triage or equivalent experience. (Cardiology/ICU/ED/OR experience preferred.)

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Minimum Knowledge, Skills and Abilities Requirements:

• Knowledge of telephone-based clinical assessment techniques.

• Knowledge of medical practice telephone triage protocols.

• Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ER visit.

• Skill in using electronic medical records to check patient history.

• Skill in using computerized medical information database during evaluation as guide to appropriate decision.

• Skill in making triage decisions and responding quickly and calmly in emergency situations such as calling 911 and arranging for ambulance.

• Skill in IV administration.

License, Registration, or Certification Requirements:

• Valid NYS RN License

• Valid ACLS Certification

• Valid BLS Certification

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Company: Hudson Valley Cardiovascular

Org Unit: 943

Department: Pok Clinical

Exempt: No

Salary Range: $32.64 - $65.01 Hourly

We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.