-

A Great Place to Work

The Pines at Poughkeepsie is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team!

-

What You'll Do:

The core schedule for this position will be Monoday through Friday with hours of either 12:00 pm - 8:00 pm or 11:00 am - 7:00 pm w/ occasional weekend coverage

Key Responsibilities:

• Concierge is a part of the "Administrator on Duty" program which requires One Weekend every 9 to 10 weeks

• The Concierge is responsible for coordinating guest hospitality services for residents and family members within the facility

• This position is a key in creating a positive service environment

• The successful candidate will create and maintain a strong relationship with staff in all departments by encouraging communication, collaboration, and dedication to customer service and quality improvement

• This position offers opportunities to work directly with local and corporate leadership teams to develop, maintain and exceed The Grand Healthcare System service experience and culture within the facility

• Always having a positive demeanor!

• Giving tours of the facility to visitors

• Making sure new admissions are greeted with a welcome bag and escorted to their room; confirming rooms are clean and ready to take in the new admission prior to their arrival

• Coordinating service-related activities to ensure goals for customer satisfaction, and minimize escalation of any complaints

• Responsible for making facility rounds to engage residents, families, and visitors in conversation while ensuring satisfaction with the care and services we provide

• Working alongside department directors, keeping them informed on any concerns; following-up to ensure they have been resolved

• Conducting both an 'Entry Survey' and 'Exit Survey' for all residents

-

What We Offer

As an affiliate of National Health Care, our Poughkeepsie team enjoys:

• Competitive compensation and benefits package

• Comprehensive training and mentorship

• Opportunities for professional growth and development

• Supportive and collaborative work environment

• The chance to make a meaningful difference in the lives of our residents

Rate of Pay

USD $18.50 - USD $21.50 /Hr.

-

What You'll Bring:

• Ability to work in a fast-paced environment

• Experience in a long-term care setting is highly preferred

• Must be a team player and maintain a positive working relationship with all staff

• Excellent customer service, interpersonal and telephone skills

• Excellent verbal and written communication skills

• Must have a professional attitude and a willingness to accept new challenges

-

We Hire for Heart!

National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National’s centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

ID 2025-3779

Location/Org Data : Name The Pines at Poughkeepsie Center for Nursing & Rehabilitation

Category Administration

Position Type Full-Time

Rate of Pay USD $18.50 - USD $21.50 /Hr.