Purpose:

The Training Specialist is responsible for planning, designing, coordinating, and delivering training for the Claims Operations Department within the UPMC Health Plan.

This position will work a hybrid work structure, reporting to the office as needed.

Responsibilities:

• Delivers training related to MC400/Profound navigation, claims processing and phone systems. Assists with train the trainer initiatives, as necessary.

• Responsible for booking training rooms and securing materials needed for training courses.

• Assists with the development and maintenance of electronic education materials.

• Produces quick tips, memos and other training documentation as required to provide up-to-date information related to system enhancements and modifications.

• Prepares training materials for upcoming sessions, as well as educational documents related to workflows and enhancements.

• Responsible for keeping training records for audits, including sign-in rosters and employee participation documentation.

• Coordinates all aspects of the training process, including industry research materials development, program delivery, student testing, and assessment.

• Communicates effectively and works collaboratively with trainees’ leadership to ensure successful training completion.

• Determines the effectiveness of learning and the transfer of learned skills to the workplace by using a variety of measurement tools that include evaluations, assessments, and surveys (when appropriate).

• Maintains a positive classroom environment for staff members, to support the experience, skills, knowledge attainment and capabilities of employees.

• Maintains work activity reports, employee training profiles, and submits reports as required.

• Performs other duties as assigned.

• Bachelor's degree in Education, Business, or other related fields preferred

• 2 years of direct experience in Managed Care and/or Indemnity environment with at least 1 year of experience in delivery of staff training programs or related experience.

• Experience in methods and techniques of adult education with demonstrated success.

• Excellent organizational, interpersonal, and written communication skills.

• Strong leadership skills and independent decision-making abilities.

• Expert process and project management skills are required.

• Proficiency in Microsoft Office products is essential. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran