It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you be working with?

Our best-in-class Intelligent Services, Remote Monitoring & Diagnostics (RM&D) team has overarching responsibility to deliver operational value for our customers, and create long term, sustainable value for Wabtec through collaborative business partnership, creative solutioning, strong execution, and stable operations of our application platforms & products.

How will you make a difference?

As a member of our RM&D team, Wabtec is looking for an individual to run best-in-class service delivery through operational support. The Staff Application Operations Manager role reports directly into the IT Applications organization and is responsible for all operational activities for two pillar applications, RM&D and eServices. The Operations Leader will manage a team of instance managers and the technical and functional support for multiple business critical applications.

What do we want to know about you?

You must have:

• Bachelor’s degree in STEM (Science, Technology, Engineering and Math) or related technical field

• Minimum of 6+ years of experience working in IT, some of which including customer facing experience

• Demonstrated experience with agile/iterative project methodology such as Scrum, preferably using agile project management tools (JIRA or Rally)

• Management experience within cross-functional operations with set initiatives and balancing challenging stakeholders

• Demonstrated experience with operations management methodologies and effective usage for business

• Extensive experience in solving challenges in high pressure environments

We would love it if you had:

• ITIL Certification

• Global mindset, ability to manage and collaborate across a broad and diverse set of customers and stakeholders

• Ability to quickly identify and analyze technical risks and impacts; define alternatives and prioritizations to remove roadblocks

• Ability to quickly communicate both verbally and in writing for all levels of the organization

• Experience coaching, training, and motivating a team to adopt standards and methodologies for continuous improvement

What will your typical day look like?

Vendor Support Team Management :

• Manage a team of technical and functional experts responsible for vendor support.

• Collaborate with cross-functional support teams to ensure timely resolution of production application issues.

Prioritization and Issue Resolution :

• Work with business and IT leaders to prioritize critical issues and drive towards resolution.

• Ensure conformance to generic Operations support standards and practices.

Coaching and Monitoring :

• Coach and monitor contingent staff to maintain Operations support standards and practices.

Internal IT Process Management :

• Oversee internal IT processes such as Change Control Board, patch application testing, coordination, and communication for outages.

Performance and Operations Reviews :

• Conduct performance and Operations reviews for leadership and stakeholders using established Service Delivery metrics.

Operational Excellence and Stabilization :

• Own and be responsible for open case reduction, root cause analyses, recurring issues reduction, SLAs, and turnaround time.

• Work with cross-P&L teams to ensure system availability and minimize planned and unplanned outages.

Compliance and Risk Management :

• Collaborate with the IT Risk and Security team to ensure SOX and controllership requirements are met, including policies, standards, and application compliance.

Domain Expertise and Guidance :

• Serve as a domain expert and drive operational excellence, as well as the stabilization of Operations into process areas.

• Guide and direct the team in RM&D and eServices areas, utilizing expertise and assisting with any roadblocks.

Stakeholder Management and Escalations :

• Build strong team relationships with multiple stakeholders, including IT owners, business SPOCs, support teams, and end-users.

• Act as a single point of contact for escalations, ensuring they are addressed appropriately with continuous communication.

Continuous Improvement and Initiatives :

• Receive and resolve Voice of the Customer (VOC) feedback and pass it on to leadership.

• Partner with P&L and lead mandatory compliance, productivity, and business-required initiatives beyond day-to-day operations.

• Collaborate across the IT Operations team and lead initiatives as part of the Intelligent Service Delivery strategy.

What about the physical demands of the job?

• Regularly remaining in a stationary position, often standing or sitting for prolonged periods

• Regularly communicating with others to exchange information

• Regularly required to attend meetings in person and virtually using video and audio computer equipment

• Regularly repeating motions that may include the wrists, hands and/or fingers, such as typing

• Occasionally moving about to accomplish tasks or moving from one worksite to another

• Occasionally light work that includes moving objects up to 20 pounds

Work Environment:

• Hybrid work schedule (both on-site and remote)

• The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise

#LI-AZ1

Our job titles may span more than one career level. The salary range for this role is between

$89,100.00-$126,900.00

The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com . Other benefit offerings for this role may include an annual bonus, if eligible.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.