The Security Liaison Officer provides coverage to the front desk, greeting and directing visitors and staff as directed by the Senior Staff Associate, Office of the President & CEO. Responsible for maintaining a safe and secure environment for patients, visitors, and employees with matrix reporting to the VP of Security Services.

Responsibilities:

• Ensure visitors are greeted in a courteous and professional manner. Social amenities are offered at all times with politeness and cordial communication.

• Provide security services at demonstrations and special events.

• Protect the integrity and confidentiality of all data and information through physical and/or electronic means.

• Lead on monitoring personal safety alarms 24/7.

• Prepare and submit accurate, legible incident reports in accordance with UPMC policy.

• JNET administrator - disseminate JNET findings of all nature, to other UPMC law enforcement. Contact person for all who have no JNET capabilities.

• Courteously meet and greet guests in a professional helpful manner and direct guests to appropriate individual/area as well as notify appropriate staff.

• Provide physical security to individuals identified and directed by the Vice President, Security Services.

• Track national statistics on Hospital violence worldwide.

• Provide professional security and escort for management, visitors, and employees.

• Conduct criminal history checks using Lexis Nexis Checks.

• Liaison with all entities of the law enforcement community and Media Relations to ensure cooperation and a good working relationship.

• Prepare all necessary information and testify in court proceedings on behalf of UPMC.

• Work with surrounding counties regarding PFA information.

• Assist in standardization efforts including research, recommendations, and implementation.

• High school graduate or equivalent with a minimum of five (5) years experience in corporate security, law enforcement or military experience, or comparable combination of education and experience required.

• Personal computer experience required utilizing Microsoft Office (Word, Excel, Outlook).

• Excellent customer service skills required to handle all levels of personnel, patients and visitors.

• Medical experience preferred (i.e. EMT, paramedic or first responder).

• Ability to work with minimal supervision and exercise sound judgment.

• Ability to handle confidential materials and sensitive issues in a professional manner.

• Good organizational, planning and communication (verbal and written) skills.

• Extreme flexibility and punctuality are required.Guards/Officers are required to wear a bullet proof vest

Licensure, Certifications, and Clearances:

• Valid PA Driver's License CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire.

• Valid Act 235 (Lethal Weapons Training Act) required within 180 days of hire.

• Must be able to meet 501 Certification requirements (Certification of Private Police Officer for UPMC).

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Driver's License

• UPMC Physical Fitness Standard

• Act 235 with Firearms with renewal

• Act 235 without Firearms with renewal

• Act 34

• Act 501

UPMC is an Equal Opportunity Employer/Disability/Veteran