Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.

They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.

HYBRID ROLE - On-site and Work From Home 1x a week

COMPENSATION - ($22/hr-$30/hr based on Experience)

What will you do?

• Communicate professionally, both written and verbal

• Effectively handle a high volume of email communication and phone contact

• Have a solid understanding of customer billing platforms that allow problem identification and solution

• Proficiency in key Excel functions that will drive collection efficiencies for large customers

• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans

• Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans

• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations

• Ability to react to and effectively handle changes in priorities based on business need

• Formulate a course of action to consistently accomplish or outperform established goals

• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default

• Ability to work with minimal direction; following guidelines and company policy

• Support development and implementation of on-boarding content for new team members

• Use Practical Process Improvement techniques to identify and solution problem root cause

• Mentor and support other team members

How will you get here?

• Minimum requirement: High School Diploma

• Bachelor’s degree in a business field preferred

• Must have Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts

• 5+ years of experience in collections and/or business or an equivalent combination of education and experience

• Proficiency with MS Office (Word, Excel, and Outlook) is a must

• Proficiency with Oracle and Cognos preferred

• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail

• Goal oriented

• Work with a high degree of integrity

• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts

• Ability to work effectively with other team members in an open environment

• Travel may be required at times, up to 20%.

This position has not been approved for Relocation Assistance.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.