Purpose:

The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan

• Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan

• Receive emergency calls and process appropriately

• Provide exceptional customer service according to UPMC policies and procedures

• Receive and document medical command reports and notify the emergency department

• Monitor hospital alarm systems

• Coordinate medical command requests from paramedic to physician and document the request

• Process incoming calls

• Document all information in the Zoll RightCad system

• Efficiently process medically necessary patient transportation requests on a timely basis.

• Receive hospital condition codes and send out notification page per policy and procedure

• Perform hospital operator duties on the overnight shift

• High school graduate or equivalent required.

• Must possess strong computer skills.

• Current or prior EMS experience required.

• Ability to multitask. Must possess good communication skills. Licensure, Certifications, and Clearances:

• Current EMT or paramedic certification preferred

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran