About us: We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. Your day-to-day will involve: · Providing exceptional customer service · Determining customer needs and provide appropriate solutions · Assisting customers on phone, email and chat platforms · Using multiple computer programs simultaneously on multiple screens while on the phone · Using problem solving and critical thinking skills to resolve concerns Some things we consider critical for this role: · Commitment to customer experience and providing the right support for callers · Passion for learning- we will train you! · Time management and organizational management skills · Strong analytical abilities and problem-solving skills to resolve issues · Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities · Great computer navigation skills · Ability to work independently and as part of a team · Ability to multi-task handling customer concerns and navigate through resources simultaneously · Excellent written and verbal communication skills Must haves for the job · 18 Years of age or older · High School Diploma or equivalent · Customer service experience