Reference #: 27895 Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. At Eggplant, now a Keysight company we help organizations put the user at the center of the testing process to quickly and continuously create amazing digital experiences. Our Digital Automation Intelligence Suite creates and executes tests, captures and monitors results, and generates predictive analytics to test the true end-to-end user journey. Companies worldwide use Eggplant to surpass their competitors, boost productivity, and delight customers. How? By dramatically enhancing the quality, responsiveness, and performance of their software applications across different interfaces, platforms, browsers, and devices-including mobile, IoT, and desktop-in agile, DevOps, and innovative application and data environments. Responsibilities

We are looking for a 2nd Line Support Engineer to join our growing 2nd Line Support team. Specific responsibilities include: *  Provide 2nd Line Support for customer service requests.*  Ensure customer success by solving often complex technical issues.*  Process tickets to deliver solutions to the customer's requirements*  Provide internal support to customer facing colleagues.*  Records defects and feature requests as necessary in bug tracker.*  Liaising with Technical Consultants and Account Managers on all technical issues *  Works on other projects, as assigned. Qualifications

Candidates will need to exhibit the following behaviors to be successful in the role: *  High standards and a passion for excellence*  Desire to exceed expectations; not satisfied with "good enough"*  Creative; able to analyze problems and derive solutions using multiple approaches*  Able to collaboratively work towards common goals*  Attentive to detail, logical, and analytical*  Strong leadership and personal accountability*  Completely and relentlessly customer-focused Specific requirements include: *  At least 2 years of technical support or related experience.*  Any experience of automated website testing (you may have used products such as QTP, LoadRunner, Silk Test, Selenium, WATIR)*  Good awareness of Internet technology, website issues and developments*  Ability to multi-task in a fast-paced, deadline-driven environment*  Good working knowledge of Selenium WebDriver (any flavour), HTML and CSS*  Appreciation of networking technology (TCP/IP, DNS, HTTP) *  Strong personal communication skills. Bonus Skills: *  Experience with automated testing tools.*  Experience with the Eggplant range of tools specifically. *  Any experience of developing and/or maintaining a website. Careers Privacy Statement Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. California pay range: MIN $65,730- MAX $109,550 Note: For other locations, pay r nges will vary by region This role is eligible for our Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan)

Keysight is an Equal Employment Opportunity Employer.  Equal Employment Opportunity is THE LAW, EEO is the Law Poster Supplement. See all of our notices regarding accommodations and EEO.