Job Information
Community College of Philadelphia Information Center Representative Office Administrative Associate A in Philadelphia, Pennsylvania
Posting Details Position Information
Position TitleInformation Center Representative (Office Administrative Associate A)Requisition NumberSCL00375General DescriptionUnder the supervision of the Associate Director, the Information Center Representative, (Office Administrative Associate A) position provides tactical, administrative, and operational support in the College's Information Center. Primary responsibilities include providing outstanding customer service via electronic communications, in-person, and/or telephone (inbound and outbound) in a timely, professional and efficient manner; assisting callers by providing general College information; scheduling placement tests and registration sessions; researching and resolving issues, or escalating complex issues, as needed.College IntroSuccess starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond. Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.Specific Responsibilities
- Provide quality customer service in responding to all College information and process inquiries from incoming students, current students, members of the community and all prospects in the county, out of county, and out of state, redirecting to other College offices as needed.
- A high school diploma or its equivalent (e.g., GED) required.
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``` - * At least one (1) year of work experience in a call center, help desk, or information center required.
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``` - * Ability to work in a quality-controlled, performance-measured work environment required.
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``` - * Demonstrated ability to handle multiple tasks simultaneously required.
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``` - * Ability to communicate well both verbally and in writing required.
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``` - * Ability to give and receive feedback in a constructive manner required.
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``` - * Demonstrated ability to handle conflict situations in a calm, courteous manner required.
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``` - * Demonstrated ability to adapt to a rapidly changing environment required.
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``` - * Demonstrated ability to provide excellent customer service to a diverse community of internal and external stakeholders (e.g. students, parents, faculty, and community partners) by effectively using cross-cultural skills and abilities required.
Preferred Qualifications
- Associates degree preferred. Any and all degrees must be from a recognized institutional accreditor.
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``` - * Related work experience providing customer service to students in a higher education setting via telephone, electronic communications and face to face strongly preferred.
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``` - * Bilingual or multilingual capabilities strongly preferred.
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``` - * At least one (1) year of face-to-face customer service experience preferred.
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``` - * Proficiency using an enterprise-wide system (i.e. Ellucian Banner), MS Word and MS Excel preferred.
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``` - * Previous experience using a customer relationship management (CRM) system preferred.
Work LocationMain CampusBenefits SummaryBenefits:Success Starts Here at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most. Full-time faculty and staff benefits include: College-paid medical, dental, drug, life and disability insurance Tuition remission (for classes at the college) Forgivable tuition loan (for classes at any accredited academic institution) 403(b) retirement plan with 10% College contribution with employee contribution 5% Flexible spending accounts Paid vacation, holiday and personal time Partial remote work schedule for remote work eligible positions Additional College benefits: Winter break: 1 week around the third week in December and New Years Spring Break: 1 week in March Summer Hours: 4-day work week (closed on Fridays) from the 2nd wee
Equal Employment Opportunity/M/F/disability/protected veteran status
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