Reference #: 1009378 SHIFT:Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview This role is responsible for the financial, administrative, operational, managerial, human resources and strategic planning issues related to his/her assigned divisions. His/her responsibilities span all areas of the divisional, departmental and institutional missions, including administrative leadership for clinical care, teaching and research. The Director works in conjunction with the Division Chief and Senior Administration in the Department and the Hospital. The Director is also responsible for the oversight of outreach, billing and compliance initiatives and for all personnel matters related to Faculty, Fellows, Professional and Support Staff.

In a highly matrixed structure the Service Line Director's scope of accountability includes overseeing and understanding all relevant dimensions that are included in the defined service line. The Service Line Director is accountable, in conjunction with others, for strategic planning, operational planning, volume growth, program development, financial management, project implementation, people and culture development, common administrative functions and allied health operations, as appropriate. The position has a dotted line reporting structure to hospital operations in order to help align goals across the various departments, divisions, and hospital operations that comprise the service line.

What you will do Financial Management: Is accountable for financial operations, management of the operating budget, development of annual budgets, provision of variance reports and performance analysis, management of special purpose accounts and other budgets, development of capital budgets and management of grant and extramural funding in collaboration with Stokes. Operations: In conjunction with Division Chief, provides strategic direction and operational leadership for all initiatives and programs across the division. Helps create a culture of operational excellence that supports divisional business strategies and upholds CHOP's mission, vision and core values enhancing the Ideal Patient Experience. Human Resources: In conjunction with Division Chief, coordinates new and on-going recruitment, promotion and retention activities for staff in the division, including faculty, fellows and all non-MD staff, according to applicable CHOP and University policies. Responsible for selection, credentialing, productivity, compensation and benefits, training and approval of payroll processing for divisional staff. Enforces and assists in interpretation of CHOP and University Human Resources Policies and Procedures. Strategic Planning: Working with Division Chief and relevant CHOP Departments, develops and maintains an understanding of the competitive marketplace for Divisional services. Identifies new opportunities for growth and threats to current market share, collecting and analyzing data t support findings, and develops business plans for implementation of new services and new sites of service. Central and Hospital Activities: Participates in a variety of Departmental, Hospital and community service activities. Activities can include serving on departmental and hospital committees and project teams, attendance at the monthly Administrative Director meetings, attendance at the annual administrative retreat, when applicable, participates in presentations, abstracts, posters and community service projects. Strategic Planning: In partnership with the Strategic Planning Team, coordinate an inclusive and nimble planning process that includes the development of short and long-term strategic plans, leveraging consumer insights and a variety of cost, quality, financial and market analytics Facilitate the implementation of plans by ensuring the appropriate resources are secured. Collaborate with the appropriate departments to coordinate and support strategic needs of the service line - Strategy, Finance, IS, Facilities, HR, Marketing, Analytics, Quality Improvement. Track and report on service line performance/progress towards strategic and business plan milestones Growth Opportunity Development: In partnership with the Business Development Team and medical directors of the service line, identify new opportunities for growth and threats to current market share, develop business plans for expansion and implementation of new services and new sites of service. New Program Development - facilitate business plan development process for new programs and/or services; facilitate specific project implementation to support plan, monitor/track progress on plan, facilitate communication plan. Outreach/Marketing: Collaborate with Marketing team to support development of annual growth marketing plans for the service line and facilitate implementation of plans. Monitor and track progress on marketing and outreach initiatives, facilitate communication plans as needed. Operations: Serve as the administrative leader for all service line and Frontier program initiatives. Lead service line Annual Plan development and facilitate implementation, monitor & track progress on initiatives, facilitate communication plan, facilitate balanced scorecard, on-going dashboard reporting and regular operating plan reviews. Provide operational leadership for people, initiatives and programs across departments/programs. Help create a culture of operational excellence that supports business strategies and upholds CHOP's mission, vision and core values. Financial Management: Lead the planning and implementation of consolidated hospital revenue and expense tracking system. Coordinate the Service Line hospital operating budget, IS capital budget, and capital equipment budget submission, approval and on-going monitoring.

Education Qualifications Bachelor's Degree Required Master's Degree Preferred

Experience Qualifications At least ten (10) years leadership experience in academic, medical or practice management Required At least twelve (12) years leadership experience in academic, medical or practice management Preferred At least seven (7) years management experience Preferred

Skills and Abilities Demonstrated track record of successfully collaborating with organizational senior leaders, physicians and peers. Excellent financial management skills. Excellent physician/staff relationship management skills. Excellent verbal and written communications skills Excellent critical thinking / problem-solving skills Excellent interpersonal skills Excellent analytical skills Ability to exercise a high degr