Job Information
American Furniture Rentals Desktop Support Technician in Pennsauken, New Jersey
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We are seeking a motivated and skilled Desktop Support Technician to join our dynamic team. The ideal candidate will have 1-3 years of experience in help desk support, a bachelor's degree in information technology or a relevant experiential equivalent and will hold industry certifications such as CompTIA A+, Network+, or equivalent. This role requires excellent problem-solving skills, a strong technical background, and the ability to provide top-notch customer support.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to customer inquiries via phone, email, or in-person, ensuring a high level of customer service and satisfaction.
- Diagnose and resolve technical hardware and software issues, escalating complex problems to senior staff when necessary.
- Install, modify, and repair computer hardware and software.
- Perform regular maintenance tasks, such as software updates, system backups, and antivirus management.
- Maintain accurate records of issues and resolutions using the help desk ticketing system.
- Assist in the development and implementation of IT policies and procedures.
- Train end-users on hardware and software applications to enhance their technical proficiency.
- Monitor and maintain systems through software updates, security patches, and system backups to optimize performance and functionality.
- Contribute to developing and maintaining a knowledge base by documenting common issues and solutions to streamline support processes and enable self-service options for users.
- Translate technical jargon by interpreting complex technical concepts into understandable language for non-technical users.
- Analyze trends by identifying recurring technical issues and patterns, contributing insights to continuous improvement efforts and proactive problem-solving.
Qualifications:
- 1-3 years of experience in an IT help desk or technical support role.
- Bachelor's degree in information technology or relevant experiential equivalent.
- IT industry certifications such as CompTIA A+, Network+, or equivalent are a plus.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with various operating systems (Windows, IOS, Android) and software applications.
- Excellent problem-solving and troubleshooting skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer. We proudly uphold EEO and Affirmative Action principles, ensuring an inclusive workplace where every individual is valued and no one is discriminated against based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
AFR Furniture Rentals provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. AFR Furniture Rentals complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
AFR Furniture Rentals expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their expected job duties is absolutely not tolerated.
AFR Furniture Rentals will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including p regnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.