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Job Information
Blue Foundry Bank Consumer Engagement Leader in Parsippany-Troy Hills, New Jersey
About Blue Foundry Bank
This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.
At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.
In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.
Position Summary
The Consumer Engagement Leader is responsible for leading the Consumer Branch Management team to boost customer engagement through a strong sales and service culture. This includes managing staffing processes, performance evaluations, disciplinary actions, coaching, employee development, and providing feedback. They will oversee branch management staff and operations to meet customer financial needs, executive goals, and ensure operational excellence.
The role involves creating and implementing strategies to achieve deposit and loan goals, ensuring policy compliance, and delivering outstanding customer experience.
Additionally, the Consumer Engagement Leader conducts formal monthly branch evaluations and hosts branch manager meetings to maintain effective communication across the branch network.
Primary Responsibilities
Leads the branch team members to achieve the Bank’s consumer growth objectives, onboard new consumer deposit and loan customers, deepen consumer banking relationships through the identification of needs and cross-selling of consumer deposit and loan products, and to increase customer engagement via the delivery of exceptionally high levels of customer service
Ensures operational excellence and adherence to quality of work standards, especially as it pertains to new account opening, account maintenance changes, cash handling, financial transactions, reconciliations, etc.; ensures adherence to all established controls; holds employees accountable for quality of work
Collaborates effectively with the Quality Control Manager to ensure errors or quality of work issues are identified immediately and corrected without delay
Performs interviewing and hiring for the branch network
Develops and foster a sales culture centered around branch activities and behaviors to expand and develop new and existing customer relationships
Collaborates closely with the Sales Support Manager and the Consumer Training Leader to ensure consistent, effective delivery of new products, consumer campaigns and that the service culture is presented effectively to our Bank customers
Motivates and lead teams to achieve goals; holds team accountable for performance
Oversees Branch Managers, performs formal on site, surprise evaluations for each branch at least once per month
Performs one monthly scheduled visit per branch to review goal progress, reinforce current action plans, review pipelines, etc.
Performs role plays with branch employees to ensure they are providing accurate product and service educational conversations to ensure the financial needs of our customers are met
Collaborates with various departments, especially Commercial Banking, Operations, Digital Banking, Training and Marketing to ensure teams are adhering to proper procedures, and ensuring an excellent customer experience
Additional Responsibilities
Participates in Project Teams as needed
Attends individual branch team meetings at least once per quarter
Hosts Branch Manager meetings monthly
Supports the Foundation as needed; coordinates and participates in community events to increase awareness of Blue Foundry Bank
Delivers and executes Branch Managers annual reviews
Identifies skill gaps and recommends training to the Consumer Training Leader
Works with branch teams to establish and maintain enthusiasm and a passion for quality customer service
Consistently works with branch teams to implement new sales techniques to achieve goals
Reinforces action plans to help drive current Bank promotions
Leverages and develops reports to track individual and team goal attainment
Assist in the accurate and efficient compilation of branch audit requests
Performs other duties as required
Position Requirements
Minimum of a four-year college degree or related experience
Minimum 10 years of proven experience in management, sales, and business development
Excellent supervisory and leadership skills
Excellent interpersonal and communications skills, both written and verbal
Extensive knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations
May be required to work extended hours, including weekends
Ability to interact with others in a positive manner
Strong computer and management skills
Strong coaching, mentoring, feedback and follow up skills are a necessity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.
Come join the Blue Crew community and be part of our success!