Parsippany, NJ

Direct Hire

Monday to Friday (Standard hours between 9AM to 6PM)

$24 - $27/Hour, depending on experience

Customer Service Representative

Description:

Responsible for providing exceptional customer support by managing inquiries, resolving issues, and ensuring customer satisfaction. You will be a key point of contact for customers and will work closely with various departments to deliver high-quality service.

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat.

• Resolve customer issues and complaints in a timely and professional manner.

• Provide product and service information to customers.

• Process orders, returns, and exchanges.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with other departments to ensure customer needs are met.

• Assist in developing and implementing customer service policies and procedures.

• Collaborate with team members to integrate and optimize the Label Traxx system, ensuring smooth transition and efficient operation within the organization.

  Qualifications:

• High School Diploma or equivalent; some college preferred.

• 1-2 years of customer service experience, preferably in a similar industry

• Must be tech savvy, proficient in MS Office, databases systems, and Customer Service Software.

• Label Traxx experience preferred.

• Excellent communication and interpersonal skills.

• Proficient in MS Office and customer service software.

• Ability to multitask and manage time effectively.

• Strong problem-solving skills and attention to detail

• Team player with a positive attitude

  #m1

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.