Job Location: Must be commutable distance to MetLife Office - Bloomfield, CT, - Bridgewater, NJ, - Cary, NC, - Oriskany, NY, - Tampa, FL, - Warwick, RI

Role Value Proposition:

At MetLife, we seek to make a meaningful impact in the lives of our customers and our communities. The Global Customer Service and Operations (GCSO) Production Enablement organization includes a diverse team of Quality Assurance Analysts and Trainers with the freedom to create innovative solutions to address core business challenges with MetLife. This role will conduct quality reviews of the Return to Health clinical team, collecting and analyzing quality opportunities and root causes to ensure quality standards are achieved.

Key Responsibilities:

• Conducts quality reviews of the Behavior Health Unit (BHU) and Vocational Health Unit (VHU) clinical reviews for the Return to Health organization.

• Identifies trends, root causes, and quality gaps from the analysis of data.

• Provides timely and meaningful feedback regarding performance and quality standards.

• Collaborates with team to develop criteria and standards in which to measure quality behaviors and share best practices.

• Assists in the research, analysis, and recommendation of key quality improvements.

• Identifies and presents Objective and Key Results to operational partners.

Essential Business Experience and Technical Skills:

Required:

· BA/BS and 3-5 years relevant experience

• Strong knowledge of psychiatric conditions, symptoms, and terminology

• Advanced written/verbal communication skills

• Relationship Building and ability to provide constructive feedback at all levels

• Demonstrated critical thinking, attention to detail, analysis, and problem-solving skills

• Microsoft Office, Power Point, and Excel knowledge

Preferred:

• Behavior Health (LCMHC and/or CCTP licensed) and/or Vocational (CRC certified) experience.

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.