Overview

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Complies with bank and investor guidelines in the collection, maintenance, and legal aspects of delinquent and current portfolio and Investor mortgage loans, by supporting the Property Preservation Team and its workflow as part of the CRES Department.

Essential Responsibilities:

• Provides assistance to borrowers and venders as related to property preservation
• Drafts memorandums, letters, and other necessary documents as needed
• Prepares, reviews, and acts on generated reports by CBNA or vendors, primarily delinquent property tax reports
• Prepares and or reviews invoices for third party payouts
• Researches, tracks, and follow-ups on borrower adherence with paying their property taxes
• Monitors borrower accounts to minimize bank's risk, and ensure compliance with local municipalities, state, federal, and vendor regulations
• Supports management and senior staff with ordering and reviewing of delinquent real estate accounts' inspections, and executing remedial work for accounts to adhere to regulatory property maintenance guidelines
• Orders and evaluates appraisals as requested by management and authorized staff
• Conducts/assists with above responsibilities for both portfolio and investor accounts
• Colaborates with department staff to ensure borrowers are properly addressed regarding delinquent property taxes
• Prepares and mails notifications to delinquent borrowers per investor, guarantor, insurer, and/or bank guidelines, as well as mailing notifications supporting the administrative section
• Other duties as assigned
• Maintains proficient knowledge of, and demonstrates ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Ancillary Duties:

• As an integral member of the Consumer Real Estate Servicing Department, this position is also responsible to provide assistance wherever necessary to help the Consumer Real Estate Servicing Department and the Bank in achieving their annual goals.

Education/Training:

• High school diploma or GED required
• A.A. or A.S. degree preferred with a business field of study

Skills:

• Proficient reading, writing, and grammar skills
• Excellent mathematical skills
• Proficient communicative skills
• Ability to create, implement, and maintain workflows based on regulatory guidelines
• Highly organized; results driven with competency to meet demands of proficiency, effectiveness, and efficiency
• Demonstrated ability to analyze data from reports/workbooks with through knoweldge of Excel
• Must be collaborative, have the ability to adapt and reprioritize, and have an independently objective mindset

Experience:

• Two (2) years with collections, property management, and/or delinquent property tax management experience preferred

Hours: 40 hours/week; Monday - Friday 8:00-4:30; some weekends and Holidays may be required

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly