Description We are offering a contract employment opportunity for a detail-oriented Customer Service Representative in the banking industry, based in Oak Ridge, New Jersey. As a Customer Service Representative, you will handle a variety of tasks, including deposit processing, customer service, and data entry. This role involves working in a back-office setting, communicating with various teams, and handling a high volume of calls and emails.

Responsibilities:

• Process customer deposits accurately and efficiently

• Provide excellent customer service to resolve inquiries

• Maintain and update customer records in the banking system

• Collaborate with legal, branch, and call center teams to ensure correct distribution of incoming and outgoing mail

• Manage wire transfers and work closely with the fraud team to ensure security

• Handle a high volume of calls and emails, prioritizing and responding within established timelines

• Participate in a comprehensive training program to fully understand the specific functions and operations of the role. Requirements • Prior experience of a minimum of 1 year in a customer service role within the banking industry is required

• Proficiency in customer service skills, with the ability to handle and resolve customer queries and complaints effectively

• Knowledge of banking industry regulations, practices, and products is necessary

• Proficiency in data entry skills, with attention to detail and accuracy

• Excellent verbal and written communication skills to interact with customers and banking personnel

• Ability to multitask and manage time effectively

• Strong problem-solving skills to address customer issues in a timely and effective manner

• Familiarity with banking software and applications would be advantageous

• High level of professional ethics and compliance to banking regulations

• Willingness to participate in professional development and training sessions

• Ability to work in a team environment, contributing to a collaborative work atmosphere.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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