Reference #: 4547501 THE POSITION Do you have excellent problem-solving skills? Are you a positive person who can work well with others? The Department of Human Services, Norristown State Hospital, is looking for a Quality Assurance/Risk Management (QA/RM) Coordinator to supervise an investigative team of specialists. The QA/RM Coordinator takes positive action involving interdisciplinary staff at all levels to ensure that any issues with a potential for adverse impact upon the hospital, patients, or staff, are appropriately addressed.

If you are looking for a great opportunity to utilize your experience and training in the field of QA/RM, apply now and discover the exciting prospects that await you!

DESCRIPTION OF WORK The Quality Assurance Risk Management Coordinator serves in an administrative capacity within the Performance Improvement Division under the direct supervision of the Chief Performance Improvement Executive (CPIE). This is a highly responsible position charged with the management and coordination of the facility's comprehensive risk management, patient abuse and patient rights complaints programs.

Chief responsibilities include the direction, coordination, monitoring, analysis, and implementation of this 400-bed facility's system of risk management and the state-wide incident reporting system. You direct, manage, evaluate, develop, and implement plans and procedures to minimize risk throughout the hospital in clinical and non-clinical areas. You also are responsible for applying information from risk management activities to the hospital's QA and performance improvement activities to meet the hospital's objective for providing a safe environment for patients and staff.

Additional duties include coordinating the facility's patient abuse investigative processes and coordinating the facility's interdisciplinary root cause analysis and failure mode. You also monitor and facilitate the completion of identified corrective actions through collaboration with appropriate clinical and non-clinical department managers. In addition, you assist in the evaluation of the effectiveness of the corrective actions, and report to the executive staff all completed actions and results of ongoing monitoring of effectiveness.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment, 37.5-hour work week Work hours are 7:30 AM to 3:30 PM, Monday to Friday, with 30-minute lunch. May change based on operational needs. The Commonwealth of Pennsylvania provides excellent benefits, pay increases, paid leave and holidays, as well as opportunities for career advancement. Travel and overtime as needed. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Please check your email, including spam/junk folders, for these notices.   REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements:

One year as a Quality Assurance/Risk Management Specialist; or Three years of professional experience as a member of a multiple disciplinary treatment team in a public or private health care facility and a bachelor's degree; or Three years of clinical experience in a human services agency, including two years of administrative, evaluative, consultative or supervisory work in a health care program; and a bachelor's degree with major course work in social work, nursing, health care administration, behavioral sciences or a related field; or Any equivalent combination of experience and training. Other Requirements:

You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Legal Requirements:

You must pass a background investigation A conditional offer of employment will require a medical examination. This position falls under the provisions of the Older Adult Protective Services Act. Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance. How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans:

Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.