Job Classification:
Technology - Agile, Delivery, & Product
At Prudential, we believe talent is key to achieving our vision. When you join Prudential, youll unlock a motivating and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions!

The Senior Business Analyst is a versatile role that is focused on developing technology solutions for the US Business Service organization, supporting our Beneficiaries, Advisors, and Employees. You will help shape and execute on initiatives by analyzing existing processes and systems, helping to assist the teams to build tools that are constituent-focused while also ensuring practicality within existing business rules.

This role also works closely with product owners, business partners, development team members, and designers to support the agile development process and ensure that new capabilities and tools meet Objectives and Key Results (OKRs) as defined by the Chief Product Owner.

This role will focus on all aspects of the US Service death claim platform and self-service capabilities, building and optimizing in an Agile framework. This role may include working on initiatives that explore and test new experiences in market and initiatives that leverage customer insights to rearchitect the current experience.

The current EWA for this position is Hybrid or Fully Virtual. While this position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

What you can expect:
Partner with the Product Owner to work with business partners and initiative owners to understand the end users needs and struggles to define the requirements in agile stories for development
Assist the Product Owner and the agile team to clearly define and sequence the work (e.g., MVP - minimum viable product and beyond, go to market strategy, release schedules)
Share insights and progress to promote a customer-centric culture and connect the dots across experiences to inform the broader organization
Collaborate across agile teams within the Platform Journey and across other agile trains.
What youll need:
Passionate about improving the Customer and Advisor Experience
Able to working a matrix/nonhierarchical environment, embracing an agile mentality to evolve with the business
Excellent work ethic and self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
Excellent communication and interpersonal skills to work effectively with team members, leadership, other departments and vendors
Successful problem solving, decision making, negotiation, and partnership skills
Has a learning mindset to take on versatile roles as required by the team involving analytics, technology, business rule definition, testing, and operationalization
Intellectual curiosity, and a willingness to learn, grow, and improve
Minimum of 1 year working in one or more business functions (product, marketing, service, technology, customer experience, direct-to-consumer, Life Insurance, Retail Advice and Solutions.)
Travel required (approx. 10%)
Prudential embraces all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.
Were a global organization, full of outstandingly dedicated people who arent afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

What we offer you:
Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
Retirement plans:
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, see our Total Rewards Brochure. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $90,100.00 to $134,100.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills....

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity