Job Description

Insight Global Health is looking for a Telecommunication System Analyst for one of our largest Healthcare clients. He/She will be responsible for ensuring the smooth operation, maintenance, and troubleshooting of Cisco Unified Communications Manager (CUCM) systems within our organization. This candidate will provide technical support to resolve issues related to voice communications infrastructure, including call routing, telephony features, and integration with other systems. This can include: diagnosing and resolving technical issues related to voice communication services, such as call routing problems, voice quality issues, and device registration failures, performing routine maintenance tasks, software upgrades, and patch installations to keep the Cisco Call Manager infrastructure secure and up to date, and managing and administering Cisco Unified Communications Manager (CUCM) systems, including user accounts, device configurations, dial plans, and system settings. He/She will work cross functionally throughout the organization to deliver high-quality support services and optimize the performance of our Cisco Call Manager environment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

* 3-4 years' experience as a Telecommunications System Analyst in an enterprise environment

* Strong understanding of VoIP protocols, SIP, RTP, and TCP/IP networking principles

* Proficiency in configuring and troubleshooting Cisco IP phones, gateways, Cisco Unified Border Element (CUBE) and SIP trunks

* Familiarity with voice codecs, QoS, VLANs, and network routing protocols (e.g., OSPF, BGP)

* Proven experience in administering and supporting Cisco Unified Communications Manager (CUCM) systems in enterprise environments * Experience with network monitoring tools, call recording systems, and telephony analytics platforms

* Cisco certifications such as CCNA Voice, CCNP Collaboration, or CCIE Collaboration null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.