Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Manager, eDiscovery Account Manager

Are you passionate about driving new business growth and building strong client relationships within the eDiscovery space?

Do you excel in consultative selling and have a proven track record of exceeding revenue targets?

About the Role:

The Senior Manager, eDiscovery Account Manager will be responsible for identifying and securing new business opportunities while driving revenue growth within existing client accounts in Conduent's Legal, Compliance & Analytics (LCA) division. This role focuses on expanding relationships with MSA’d clients, pursuing new signings, cross-selling additional capabilities, and capturing new projects to achieve revenue targets.

Responsibilities:

Business Development & Sales Strategy

• Identify and pursue new business opportunities with law firms and corporations for eDiscovery services and technology solutions.

• Develop and execute strategic sales plans to acquire new clients and expand market presence.

• Generate leads through networking, industry events, and targeted outreach efforts.

Client Relationship Management

• Build and nurture relationships with key decision-makers, including legal counsel, litigation support teams, and compliance officers.

• Act as a trusted advisor by understanding client challenges and aligning eDiscovery solutions to their needs.

• Manage the sales cycle from initial contact to contract negotiation and closing.

Market Intelligence & Industry Engagement

• Stay informed on industry trends, regulatory changes, and emerging technologies in eDiscovery and legal technology.

• Represent the company at industry conferences, webinars, and networking events to enhance brand visibility.

• Provide market insights to help shape product development and service offerings.

Sales Performance & Reporting

• Maintain an active pipeline and track sales metrics to ensure performance goals are met or exceeded.

• Prepare regular reports on sales activity, forecasts, and business development efforts.

• Work closely with leadership to refine sales strategies and optimize market penetration.

• Monitor industry trends and competitive landscape to identify new business opportunities.

• Collaborate with marketing and product teams to develop compelling sales materials and go-to-market strategies.

Revenue Growth & Account Expansion

• Drive revenue by converting recent signed contracts and expanding existing accounts through strategic relationship-building.

• Identify and capitalize on cross-selling and upselling opportunities for eDiscovery, managed review, and data analytics services.

• Develop and execute account strategies to capture new projects and introduce add-on capabilities.

• Establish a structured territory plan to meet revenue goals, ensuring accurate and timely pipeline reporting.

• Leverage consultative selling expertise to deepen client relationships and drive long-term engagement.

• Partner with internal teams to create tailored proposals, pricing models, and sales strategies that align with client needs.

• Support marketing initiatives to target key customers and align with revenue objectives.

• Represent Conduent with executives and clients, fostering strong relationships with internal and external stakeholders.

• Maintain accurate tracking of sales activities and client interactions within CRM systems to ensure pipeline visibility and forecasting accuracy.

Requirements:

• 2+ years of demonstrated experience identifying opportunities for growth and securing net new eDiscovery work/projects from existing clients.

• Specializing in healthcare, financial services, telecom, technology, or other data-intensive industries with subject matter expertise in eDiscovery and solution selling.

• Achieving aggressive business development goals, growing, and managing a thriving portfolio with strong organizational skills.

• Leading account strategy, planning, relationship strategy, and effective partnership with internal and external stakeholders.

• Exhibiting excellent communication skills, both verbal and written, with a passion for using technology-based solutions to enhance client operations.

• Holding an undergraduate degree; an advanced degree is desirable.

Flexible Working: At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too. In this role, you can expect the following working conditions:

• Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You: Perks and rewards designed for you:

• Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

• Retirement Savings: We will support you as you save for your future.

• Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us: At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency: Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $85,000-120,000k annually.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.