Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are Commercial application and onboarding experiences that enable prospects and customers to apply for our commercial products with the least amount of effort, wherever and however they choose to apply. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired, billed business acquired, and accounts receivable by increasing application completion, conversion optimization, and flawlessly onboarding our approved customers.

We are looking for a passionate, talented, and adaptable Senior Manager of Product Operations, Planning, and Controls who will bring rigor to the ideation, planning, and delivery process for the American Express US Commercial Application Experiences team. In this role, you will lead, develop and champion processes that will transform the way we manage product development and enhancements. Key to the success of this role is managing a tight program that increases our efficiency as we groom features to get them ready for development. You will also lead and coordinate the team’s risk and control response to proactive and reactive findings. Lastly, you will step in to project-manage large scale initiatives and create the proper documentation and forums that will keep stakeholders and impacted teams informed of progress, risks, and mitigation plans.

Key Responsibilities:

• Manage and improve the ideation, intake, and prioritization processes for US Commercial Application Experiences

• Drive collaboration, communication, and delivery among Product Managers, Engineers, Business Leads, Architects and the leadership team

• Improve efficiency of planning and delivery by contributing to process and working practice improvements

• Develop and maintain strong relationships with stakeholder teams (Product, Engineering, Marketing, Credit & Fraud Risk, Analytics, among others) to maintain up-to-date product roadmaps

• Monitor software development lifecycle (SDLC) tools like Rally, Confluence, Clarity, and Airtable, and ensure tickets are up to date

• Extract, merge, and transform epic and feature tickets from different software development lifecycle (SDLC) tools and synthesize them into roadmaps and timelines for leadership team

• Bring together teams to drive the timely remediation of Operational Risk Events (OREs) and Data Quality Issues

• Strategize improvements to processes involving Process Risk Self-Assessment (PRSA), Risk and Control Self-Assessment (RCSA) and general Control Management

• Analyze trends in issues and events to identify potential systemic risks or control weaknesses

• Ensure peer and leadership buy-in of common processes and metrics

• Create. present, and socialize presentations to peers and senior leaders that summarize the status, risks, mitigation plans and timeline views of major initiatives

• Own product initiatives, as needed

• Draft product requirements documentation (PRDs) for initiatives owned

• Draft Process Risk Self-Assessment (PRSA), Risk and Control Self-Assessment (RCSA), and other controls, as needed

• Assist the leadership team with special projects, as needed

What we are looking for:

• Product Management experience in an Agile environment, working directly with scrum teams

• Ability to drive clarity and outcomes in a highly matrixed organization with sometimes unclear roles and responsibilities

• Hands-on fluency and speed with ticketing tools like Rally, Clarity, Airtable, and Jira

• Highly organized and detail-oriented with a proven ability to manage multiple workstreams and solve complex problems

• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives

• Mastery in deck-writing, story-telling and managing projects

• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement

• A good balance of technical knowledge and business acumen

• Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact

• Experience in leading corrective actions and operational risk events, financial remediation, implementing long term fix and control enhancements (such as Process Risk Self-Assessment or Risk & Control Self-Assessment)

• Experience working in a regulated environment with an understanding of compliance, control, data governance and integrity processes is a plus

• Experience with data analytics (SQL a plus)

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004244