At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.

As the Program Manager of Product Operations overseeing our CMX Pharma business, you will be responsible for achieving operational efficiency and excellence in execution. You will build, use, and monitor processes and tools that improve the way the CMX Product Team functions internally and across the broader CMX and CVS organization.

Product Roadmap Planning

Assist in communicating and aligning the priorities of the Product organization with partners throughout the company, accelerating engagement and consensus on chief objectives, with a focus of Pharma. Partner with Product Management to shape roadmap development and release strategy in annual/quarterly product planning cycles.

• Roadmap Prioritization : Help develop and manage a process to evaluate, prioritize and intake requests from internal and external stakeholders.

• Roadmap Maintenance : As the operational arm of the Product team, you will share responsibility with Product team members for building and maintaining CMX’s roadmap.

• Communications : Communicate product roadmap and feature progress, rationale for product decisions and progress on product initiatives with Product, Digital, DE, DS, and Enterprise teams.

• Milestone & Dependency Tracking : Work across the organization to manage and unblock dependencies, run meetings across CMX to drive feature milestones, and routinely communicate status updates and potential impacts to other teams.

Pod Management & Project Commercialization

Implement and manage a portfolio of initiatives and projects for the Product and Operations teams, ensuring they are completed on time, within scope, and within budget.

• Manage relationships with internal partners, facilitate knowledge sharing, and serve as a key stakeholder for cross-functional inquiries and issues

• Organize and align product roadmap with Product Managers to aid Product Operations leaders in executive-level conversations

• Coordinate and manage cross-functional teams working on multiple projects, ensuring clear communication and alignment on project goals and timelines

• Track and report on the progress of initiatives, resolve blockers, provide regular status updates to stakeholders, and escalate issues when necessary

• Align project outcomes with broader business goals, collaborating with product managers, engineering, marketing, sales, and other departments

• Foster a culture of open, transparent, and respectful communication across teams

• Assemble and shepherd teams to unify efforts against various projects benefiting CMX pods, assigning tasks and responsibilities based on team members' skills and expertise

• Ensure that milestones are met, adjusting schedules as needed to accommodate changes or delays

Additional Responsibilities

• Optimize processes to improve the efficiency and effectiveness of product management functions

• Create communication channels and a communication strategy to ensure a single source of truth for all product and customer information

• Balance the different priorities and expectations of various stakeholders

• Improve the customer experience through insights delivered via interviews, feedback, testing, and experimentation

Required Qualifications

• Minimum 5 years of overall work-related experience

• Deep understanding of the Pharmaceutical/Health-Focused landscape

• Proven organizational, time management, and project management skills

• Proficiency using tools such as Airtable, JIRA, Confluence, Microsoft Office or similar

• A strong understanding of the technical aspects within the product lifecycle, especially in support of measurement, data, or engineering teams

• Excellent communication for reporting status and aligning stakeholders

• Proficient in risk management and conflict resolution

Preferred Qualifications

• Retail media experience preferred, but not required

• Ability to maintain a holistic view of the program or pod while managing details at the project level

• Leadership; ability to use soft skills to unite and inspire teams towards achieving program goals

• Ability to problem solve, developing effective solutions as issues arise to keep the project on track

• Conflict resolution; ability to handle conflicts that arise within a team in a constructive manner

• Ability to be flexible and adapt strategies and plans in response to internal and external factors

Education

Bachelor's degree in relevant fields or equivalent (HS Diploma + 4 yrs experience) required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.