Field Management - Senior Account Manager (eCommerce Channel

Date: Jun 11, 2024

Brand: Luxottica Wholesale North America

Location:

New York, NY, US, 10018

Requisition ID: 848846

Position: Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Wholesale team works with our customers one-on-one, developing professional relationships based on trust and care.

GENERAL FUNCTION

The Senior Account Manager Ecommerce Channel supports the Director of eCommerce in implementing and executing sales strategies for our wholesale business in North America with online optical and fashion accounts. This role requires a strong understanding of the Ecommerce marketplace, clear alignment with overall business and brand objectives, and the ability to develop and execute upon growth opportunities. The Senior Account Manager will have responsibility for growing our account base, developing new business and leveraging the full scope of what Essilor Luxottica can offer to these businesses.

MAJOR DUTIES AND RESPONSIBILITIES

The Senior Account Manager is responsible for developing a strategic partnership with the customer that delivers Luxottica’s objectives in sales, profitability, market share, and brand marketing. They will be tasked to develop new business opportunities to maximize sales and increase market share. Key responsibilities include:

• Collaborate with the Director of eCommerce to identify and communicate the challenges and opportunities facing this channel and develop with the Director support the 3-year plan for accounts growth.

• Partner with Sales Analyst and the Director of Ecommerce to develop annual budgets and quarterly forecasts.

• Set quarterly rebate targets for accounts.

• Develop presentations for quarterly joint business planning meetings, business reviews with leadership, and presentations with other stakeholders.

• Collaborate with internal teams to deliver best in class service for our accounts across operations, supply planning, brand marketing, contents, etc.

• Partner with customer accounts to select and optimize assortments and manage product lifecycle.

• Collaborate with Digital Merchandising Specialist to ensure timely setup of new product introductions.

• Partner with North America and Corporate Brand Marketing teams to structure opportunities for brand expansion and growth in our ecommerce.

• Partner with marketing and corporate e-wholesale team to identify and execute strategic marketing programs and product exclusives.

• Partner with Supply and Demand Planning teams to optimize fill rates for customers through forecasting with accounts, assortment management, and collaboration on approach to supply planning.

BASIC QUALIFICATIONS

• 7+ years of experience working in wholesale account management.

• Customer management skills: Committed to delivering the highest standard of customer service and support, capable of managing difficult challenges and strong personalities.

• Analytical: Believe in data-driven decision making. Comfortable with analysis, retail math, and knows how to draw clear conclusions from data.

• Passionate: Belief in the power and integrity of our brands. Able to persist through roadblocks to get things done.

• Strong communicator: Capable of crafting clear and compelling presentations and communications.

• Bold thinker: Excited by big ideas and bold change, ready to do what it takes to bring others along and bring ideas to fruition.

• Strong PC skills, including Excel, Word and PowerPoint

PREFERRED QUALIFICATIONS

• 4+ years ecommerce experience.

​Pay Range: 125,499.86 - 202,078.86

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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Nearest Major Market: Manhattan

Nearest Secondary Market: New York City

Job Segment: Marketing Manager, Supply Chain, Supply Planner, Demand Planner, PLM, Marketing, Operations, Management